Console Operator

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Job Summary

Console Operators provide optimum security services to the entire Duke footprint. Console Operators will be responsible for monitoring electronic security systems, physical access control systems (PACS), intrusion detection, video cameras, badge verification, and general access control. In addition, Operators will also be tasked with providing gate access, receiving and reacting to large call volume, regulatory requirements, maintaining enterprise situational awareness and other duties as assigned. Responsible for ensuring the safety of Duke Energy employees and property by monitoring and responding to alarms in a prescribed manner. Maintain accurate accounts of events, create reports, gain detailed information and answer questions. Perform data entry in multiple data bases; follow established procedures. Assist in general administrative work and other miscellaneous duties. Perform basic investigative functions to include video review, follow up interviews and report writing. Ability to Act in the role of Senior Console Operator performing incident report writing and distribution, key code access validation, alarm signoff, etc. Performance of the role can be in supplement of or in place of a Senior Console Operator as needed by operations. Training to be provided.

Responsibilities

- Utilize sophisticated security systems and technologies for intrusion analysis, subtle event detection, video analytics, and incident management

- Manages multiple electronic access control systems to monitor and facilitate response for automated alarm systems

- Interacts with corporate investigators, law enforcement, and government agencies to monitor the threat and provide the appropriate security response

- Ensures regulatory compliance for access control system

Basic/Required Qualifications

- Associates degree

- Minimum 1 year related work experience

Desired Qualifications

- Effective listening and clear communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic manner

- Ability to build trust and loyalty with customers, handle confidential information and act with integrity always

- Willingness to work in an environment that requires 100% phone/computer-based customer interaction

- Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations

- Driver’s license; must be able to pass background check and drug screen

- Excellent written and oral communication skills

- Ability to work a rotating shift work schedule as described in the General Job Information section (Days, Nights, Weekends, Mandatory Overtimes, Holidays)

Working Conditions

- Onsite Mobility Classification – Work will be performed at a company facility.

- Office, schedule-shift

Specific Requirements

- Ability to professionally interact with, and present to, all levels of internal and external personnel

- Strategic in nature with tactical abilities

- Previous experience in Security Operations Center, or large-scale dispatch operations

- Previous experience on the following systems: Physical Access Control Systems (PACS), CCTV, Microsoft Office Suite, and any other systems used by ESCC at the time of application

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Friday, September 12, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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