The Remodeling Company

Confirmation Specialist

LocationKnightdale, NC
Job TypeFull-time
Salary$36,000-$178,418

About This Job


Confirmation Specialist – (Uncapped Commission Opportunity)


Position Overview:

We are seeking a high-performing Call Center Agent to join our team. This is not your average call center role — we're looking for someone who thrives in a fast-paced environment, can confidently navigate multiple systems simultaneously, and delivers exceptional customer service on every interaction. The ideal candidate is detail-oriented, highly motivated, a hardworking professional, and understands the drive and discipline it takes to succeed in an uncapped commission-based structure.

As the first point of contact, you'll be responsible for answering inbound calls from customers looking to schedule appointments for home improvement projects, responding to inquiries, and confirming details for our In-Home Sales Consultants. You will represent our brand with professionalism, enthusiasm, and a customer-first attitude.


Key Responsibilities:

Handle high-volume inbound/outbound calls while simultaneously using multiple platforms and CRM systems with speed and accuracy.
Schedule and confirm appointments for In-Home Sales Consultants.
Communicate product benefits and service offerings clearly and effectively.
Identify and escalate customer concerns to supervisors as needed.
Accurately document all call information and follow standardized procedures in the CRM.
Provide professional, solution-focused support via phone and email.
Monitor and respond to customer inquiries in a timely manner.
Research and resolve customer complaints, using available tools and information.
Maintain up-to-date knowledge of products, promotions, and policies.
Recognize trends in customer feedback and report insights to leadership.
Strive for performance excellence, driven by the potential for uncapped commissions.
Perform other duties and administrative tasks as assigned.


What We’re Looking For:

High school diploma or equivalent required; some college is a plus.
1–2 years of call center or customer-facing experience.
Proficient in CRM systems — experience with Lead Perfection is a major plus.
Strong multitasking abilities — must be able to work across several applications during calls.
Excellent data entry, typing, and organizational and fact checking skills.
Proven ability to thrive in your work environment with minimal supervision.
Exceptional communication skills — verbal, written, and listening.
Strong attention to detail with the ability to work quickly and accurately.
Self-starter with a hardworking mindset and a drive to succeed in a commission-based role.
Positive, professional, and customer-focused attitude at all times.


What We Offer:

Uncapped commission potential – your earnings are only limited by your effort
Ongoing training and support from a collaborative team
Opportunities for growth and advancement
A dynamic work environment where your contributions are truly valued


Job Type: Full-time


Pay: $36,000.00 - $178,418.00 per year


Benefits:

401(k)
401(k) matching
Flexible schedule
Professional development assistance
Referral program


Shift:

Day shift
Evening shift
Morning shift
Night shift
Rotating shift


Work Location: In person

Trending Jobs

company-logo

Assistant General Manager, Navy Yard Electric Utility

PIDC
Job TypeFull-time
Salary
$108000 - $108000
Philadelphia, PA
about 2 months ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, PA
5 months ago
company-logo

Division Order Analyst

Coronado Resources
Job TypeFull-time
 
Dallas, TX
about 2 months ago
company-logo

Accounts Payable Clerk

LPR Energy
Job TypeFull-time
Salary
$65000 - $65000
Dallas, TX
about 2 months ago
company-logo

Division Order Landman

R. Lacy Services, Ltd.
Job TypeFull-time
 
Longview, TX
25 days ago
company-logo

Professional Landman

Penterra Services, LLC
Job TypeContract
 
Lovington, NM
18 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, LA
4 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, TX
3 months ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, TX
about 1 year ago
company-logo

Contracts Administrator

Third Coast
Job TypeFull-time
Salary
$70000 - $85000
Houston, TX
about 2 months ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, TX
2 months ago
company-logo

Title Landman

Sustain Land Services
Job TypeFull-time
 
Norman, OK
3 months ago
company-logo

Landman

Stockyards Energy Land Services
Job TypeContract
 
Akiachak, TX
6 months ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull-time
Salary
$45 - $60
Canonsburg, PA
5 months ago
company-logo

Title Reviewer

Innovation Land Services
Job TypeFull-time
 
Pittsburgh, PA
5 months ago
company-logo

Oil and Gas Title Attorney

Oliva Gibbs PLLC
Job TypeFull-time
 
Houston, TX
about 2 months ago
company-logo

Civil/Structural Designer

Dudley Staffing
Job TypeFull-time
Salary
$30 - $60
Canonsburg, PA
5 months ago
company-logo

contract Landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Cheyenne, WY
4 months ago
company-logo

Financial Analyst

Third Coast
Job TypeFull-time
 
Houston, TX
5 months ago
company-logo

E & I - Office/Field Administration

Surepoint Group
Job Typefull_time
 
Grande Prairie, AB
20 days ago

Notice: The inclusion of job postings or company information on our platform does not imply endorsement, partnership, or affiliation. Listings may include publicly available roles from various sources, and companies shown may not have a direct relationship with Energy Hire.