Client Services Technician - Superior Energy Services

For oil & gas exploration and production companies worldwide, Superior Energy Services is an oilfield products and services company with global reach, financial stability and mature safety and core values platforms. Through its portfolio of premier rental and well servicing brands, Superior provides customers with robust inventory, expedient delivery, engineered solutions and expert consultative service — all delivered with enterprise-wide Shared Core Values for safe, sustainable operations and corporate citizenship. We are an Affirmative Action and Equal Opportunity Employer that does not discriminate against any job applicant because of race, religion, national origin, gender, pregnancy, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Superior is currently seeking a Client Services Technician to join our team in Houston, TX (On-Site).

The Client Services Technician's primary responsibility is to supervise, prioritize and coordinate desktop hardware and software support activities for Specialized Rentals Services BU within his/her designated support jurisdiction while ensuring customer satisfaction and operational efficiencies are achieved. This role will provide direction and technical leadership to the client services technician support staff by ensuring the delivery of outstanding service request fulfillment, offering in region IT procurement support when needed, and lead incident and problem management activities for the end user computing environment. This role will be responsible for working with Corp IT, suppliers, etc. in resolving customer technology problems in addition proactive activities to improve end user experience. This position similarly requires the monitoring of call ticket queue, setting daily work priorities, assuring of timely response on end user request (SR tickets), and escalating/routing issues to appropriate staff or other Superior IT support teams.

Responsibilities:

Minimum Requirements:

Preferences:

Education: Bachelor’s Degree or Equivalent Experience Required; Technology Field Preferred

Work Location(s): Houston, TX (primary) and branch locations

Travel Requirements: 30% (Travel within Houston to different locations)

Excellent Benefits: Medical, Dental, Vision, Disability, Life, Matching 401(k)

Equal Opportunity Employer

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