Claims Administrator - Auto/General Liability

Burrtec is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1900 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is to the organization.

We have the following position available:

Claims Administrator - Auto/General Liability

SALARY RANGE: $80,000 - $120,000/year (DOE)

Position Summary

The Claims Administrator will oversee the management of claims related to incidents involving the company’s operations, including property damage, vehicle accidents, and general liability claims. This role involves ensuring the timely and cost-effective handling of claims, minimizing financial exposure, and ensuring compliance with industry regulations. The Claims Administrator will also work closely with Operations, Safety, Third Party Claims Administrators, Carriers and Legal teams to implement risk-reducing strategies

Essential Duties & Responsibilities

- Manage all aspects of the insurance claims process for corporate-wide auto liability and property general liability.

- Monitor all claims to ensure timely closure.

- Participate in monthly and quarterly claim reviews.

- Document and monitor all high-exposure and complex files with minimal Managerial guidance and oversight but immediately engaging senior leadership as issues may dictate.

- Answer and initiate correspondence and provide customer service as required.

- Coordinate and assist carriers in conducting investigations for compensability and overall management of claims.

- Respond to adjuster and defense counsel’s requests for information.

- Coordinate driver or other employee meeting with defense counsel to provide initial statements, deposition and trial preparation.

- Ensure archival and retention of all appropriate documentation supporting cases.

- Establishes and maintains rapport with claimants, adjusters, defense counsel, internal and external customers and other involved parties in the claims process.

- Monitor incident activity and track to close claims.

- Immediately notify management of high-profile claims (fatalities, severe injuries, media attention, etc.).

- Review demands and provide requested information to management and insurance carriers on a timely basis.

- Ensure the continued settlement of claims in alignment with industry best practices and adherence to all to all state and federal regulation.

- Create and analyze trend and financial data relative to claims for leadership and executive teams.

- Submit lawsuits to the claims adjuster and defense counsel.

- Provide management with analysis and review of proposed settlements

- Review and approve complaint responses, pleadings, discovery requests, discovery responses, motions, settlement agreements and other relative data.

- Coordinate, communicate and distribute litigation information to management.

- Ensure all field investigation documents have been timely collected and archived.

- Participate in mediations.

- Administer subrogation process on behalf of company for non-insurance Physical Damage claims.

- Attend Small Claims Court or other legal proceedings as needed.

Qualifications

- Bachelor’s degree in Business Administration, Risk Management, Insurance, or a related field is preferred.

- Professional certifications such as Chartered Property Casualty Underwriter (CPCU), Associate in Claims (AIC), Associate in Risk Management (ARM) or equivalent certifications are preferred.

- Minimum of 5-7 years of experience in claims management or adjusting, with a strong preference for experience in waste management, logistics, or similar transportation industries.

- Proven experience in handling complex claims related to vehicle accidents and general liability claims.

- Proficiency in claims management software and Microsoft Office Suite.

- Must be able to work onsite at the Corporate Headquarters and travel to other sites in California as needed.

- Must have a valid California Driver’s License.

- Knowledge of applicable federal and state laws.

- Bilingual in English and Spanish, preferred.

Physical Requirement/Working Conditions

- Must be able to remain seated or stationary for approximately 80% of the workday, primarily at a desk or workstation.

- Occasionally required to move around the office to access file cabinets, office machinery, and other resources.

- Regularly operates a computer, calculator, copier, printer, and other office equipment.

- Requires motor coordination and finger dexterity for frequent keyboarding, document handling, and office equipment use.

- Must have and maintain a valid California Driver’s License to travel to offsite meetings as needed.

- Occasionally ascends/descends a step stool or ladder to access files or storage boxes; frequently adjusts position to organize and maintain files.

- Must communicate information effectively, ensuring clarity and accuracy in verbal and written interactions with candidates and team members.

- Requires the ability to observe details at close range, especially when reviewing documents and digital information on screens.

- Occasionally moves boxes or equipment weighing up to 20 pounds within the office.

- Will visit other facilities, which can involve working in outdoor weather conditions.

Burrtec Waste Industries, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Burrtec is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Department at 909-429-4200. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.