Business Solution Manager

50844 - Toronto - Regular

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

We are seeking a strategic, collaborative, and technically adept

Manager

to lead a unionized team responsible for the

administration, support, and governance of the Microsoft 365 (M365) ecosystem

and a suite of ancillary enterprise applications. This role ensures the stability, security, performance, and compliance of these platforms while fostering an inclusive, union-aware team culture that prioritizes service excellence and operational integrity.

Job Description Specific Accountabilities

Through collateral relationships and within context provided by the Manager, the following are some specific responsibilities for this position:

- Act as a staff advisor and consultant to the business groups with advice, counsel and representation in technology opportunities, trends, planning and delivery of services. The AM owns the business unit relationship with key business partners.

- Support the business in planning activities focusing on the integration of system and technology plans with the goals, objectives, budgets and strategies of the business. In essence, focuses on how the business will evolve through employing technology to achieve this vision. Assist with business unit prioritization of investments.

- Work with Directors & Managers within Enablement to ensure the business/system plans are reflected in the annual business planning process.

- Assist in creating requirements and following the Enablement Investment Management process. Own the sub-processes for problem definition, requirements definition and assist in business case development for a business unit.

- Aid in successful and timely project delivery.

- Support project managers, business and staff on engagements as needed to ensure effective and efficient use of resources and delivery of business value.

- Advise the assigned Business Units of the feasibility of specific, business-initiated projects which involve IT.

- Cooperate with other areas of BIT in the application of standards, methodologies, and architectures.

- Provide an interface to IT: translating business needs into technical solution requirements

- Align IT to business strategies and requirements.

- Act as a cooperative partner with Business unit staff and provide IT thought leadership in a useful, non-bureaucratic fashion.

- Work with clients to help determine service level requirements.

- Participate in continuous learning related to technology trends and directions and opportunities.

- Clarify for and provide advice to stakeholders, alternative paths for improving business return and business case associated with these actions.

- Co-ordinate stakeholders to create consensus on requirements which will be translated into business applications. Facilitate documentation of these requirements.

- Provide guidance to assigned Business Unit management on IT related education requirements for the Business Unit teams.

- Work with other AM’s to leverage cross business synergies and understanding and communicates interdependencies.

- Advise the Management on opportunities for IT leverage between and within business-initiated projects and with existing architecture and infrastructure

- Demonstrated Management Skills: Client - service Orientation

- Desire to help or serve others, to understand and then meet their needs.

- Directiveness - able to collaboratively obtain agreement with one’s wishes where the power of one’s position is used appropriately and effectively, with the long-term good of the organization in mind Facilitator

- Demonstrated ability to identify with stakeholder mindset; hear and organize stakeholder concerns

- Impact and Influence - able to persuade, convince, influence or impress others but must be built on a strong IT foundation to go along with the business acumen.

- Initiative - takes proactive action where possible.

- Information seeking - ability to acquire information relevant to the achievement of valued goals Listening,

- Understanding and Responding skills: ability to accurately listen, understand and respond appropriately when interacting with individuals and groups is critical.

- Strategic business thinking - Ability to use their unique skill as a business/IT translator to help executives and management make appropriate strategic decisions in their sphere of control.

- Team leadership - ability to take a role as leader of a team or other group.

- Teamplayer - able to work with others as part of a team, as opposed to working separately or competitively.

Education & Experience

- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).

- Minimum 5 years of progressive experience managing IT systems, with at least 2 years in a supervisory or managerial role.

- Experience managing or working within a unionized environment strongly preferred.

- Extensive experience with the Microsoft 365 platform and its administration.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2025.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2025"

Deadline: October 28, 2025

In the event you are experiencing difficulties applying to this job please consult our help page here .

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.