Business Sales Technician I, II, or III

OEC Fiber, located in Norman, OK, is taking high-speed fiber services where no one else will. Powered by Oklahoma Electric Cooperative, OEC Fiber brings the power of high-speed fiber services right to the front door of homes and business. We are proud to provide affordable and reliable high-speed fiber services coupled with some of the most exceptional customer service in the area. We offer competitive pay, an excellent benefits package including medical, vision, and dental insurance, retirement options, as well as paid vacation and sick leave.

We are currently accepting applications for a Business Sales Technician I, II, or III. This position could be filled at the I, II, or III level based on the applicant’s education and experience.

This is a full-time position located out of our headquarters in Norman, OK. This position will typically work a Monday - Friday schedule, with occasional work outside of normal business hours for emergency or scheduled projects.

The Business Sales Technician is responsible for providing technical expertise during and after the sale of OEC Fiber products and services to business subscribers. This position works closely with the Fiber Sales team and meets with prospective subscribers on-site to determine the best way to construct and install fiber services, including equipment needs. They work closely with the business and offer suggestions for additional upgrades on the subscriber’s side and needs for further IT consultation. This position also educates and trains subscribers in the capabilities and operation of OEC Fiber products, services, and equipment. The Business Sales Technician also provisions equipment, ports telephone numbers, and provides technical support and troubleshooting. The position may also be responsible for special projects, as requested.

Responsibilities include:

+ Analyzes subscriber needs and develops plan to best utilize OEC Fiber products and services. + Prepares and delivers technical presentations and demonstrations to prospective subscribers. + Advises subscribers of their responsibilities to establish service, such as Aid to Construction payments and prepping the site. + Obtains landowner permission to access property, rights-of-way, and easements when necessary. + Creates service agreement contract when necessary and communicates any changes and additions to the Business Development Coordinator. + Takes images of property, the drop route, and fiber equipment. + Uses images to draw and map out the route for the drop. + Provides images to OEC Fiber contractors, Construction team, and Sales team. + Provides training and assistance for subscribers on features of software, hardware, and operating systems. + Introduces subscribers to our local IT partners for further consultation, as needed. + Collects and organizes the necessary paperwork to submit telephone numbers for porting to OEC Fiber network. + Submits the LNP request to the previous provider. + Ports telephone numbers to OEC Fiber network, working closing with install team to ensure work is complete and numbers are properly assigned. + Maintains phone inventory and workstation return process. + Collects information and analyzes the problem. + Documents troubleshooting process and the resolution of problem. + Uses appropriate judgement in determining when to escalate requests to next support level, including traveling to the site and troubleshooting, or scheduling appointment for Fiber Optic Technician.

Ideal candidates meet the following qualifications:

Business Sales Technician I:

+ Experience should be of a progressively increasing responsibility in technical support, fiber installation and/or construction, networking, or related field.

Business Sales Technician II:

+ Experience should be of a progressively increasing responsibility in technical support, fiber installation and/or construction, networking, or related field. + Work experience may be substituted for the education requirement as well as additional education may be substituted for work experience.

Business Sales Technician III:

+ Experience should be of a progressively increasing responsibility in technical support, fiber installation and/or construction, networking, or related field. + Work experience may be substituted for the education requirement as well as additional education may be substituted for work experience.