Business Improvement Manager

The Business Improvement Manager is responsible for managing the data collection, data quality, and data maintenance needs associated with the Utility Services Team’s Business Improvement Program. The Business Improvement Manager identifies, develops, and manages databases that support the business improvement projects identified in the Utility Services Team’s underground infrastructure Asset Management Plans for tracking asset condition and performance. The Business Improvement Manager is also responsible for developing and maintaining the data for tracking the effectiveness of the asset management program and business improvement projects.

Essential Functions

- Undertakes management of the Utility Services Team’s data needs in support of Business Improvement Projects and Asset Management Program activities according to a work program (Business Improvement Program) determined by the Division Manager;

- Ensures that the outcomes of the Utility Services Team Business Improvement Projects meet the needs of the Utility Services Team, in providing improved data quality through improved data collection, improved process efficiency, and consistency across all groups within the Utility Services Team;

- Leads and coordinates the development of projects and initiatives to ensure that the Utility Services Team’s Business Improvement Projects align with WSSC Water business objectives;

- Monitors process performance and identifies data management improvement needs on an ongoing basis;

- Monitors emerging water/wastewater industry technological trends and capabilities and communicates them with the Utility Services Team Asset Management Committee to identify improvement opportunities;

- Establishes data management improvement planning, reporting, project and policy activities;

- Manages the appropriate allocation of business and contract resources needed to deliver data management activities;

- Prepares technical and gives verbal reports regarding the status of the data management efforts and makes recommendations for improvement activities, and prioritization of those efforts;

- Develops and updates distribution, transmission, and collection system data acquisition standards;

- Develops, maintains and performs QA/QC protocols for data consistency between the existing databases to support condition assessment and asset management;

- Maintains liaison with IT to ensure reliable functionality of the group’s data management and analytical applications and coordinate upgrades and maintenance of those systems;

- Creates reports to assist with data analysis, planning and overall asset management.

Other Functions

- Performs an active role on the Utility Services Team Asset Management Committee regularly reporting the status of data management efforts, and discussing business improvement needs and approaches;

- Coordinates with staff responsible for training and development to recommend training initiatives required to improve process and performance based on monitoring activities;

- Coordinates with other Teams to ensure cross divisional issues and inputs are addressed and achieved;

- Coordinates with Utility Services Team to identify data quality issues and impact of business improvement activities on data completeness and accuracy/reliability;

- Performs other duties as assigned.

Work Environment And Physical Demands

Business casual office environment and field work.

Required Knowledge, Skills, And Abilities

- Comprehensive knowledge of the principles and practices of water and wastewater asset management;

- Working knowledge of the wastewater/water industry, including detailed knowledge of wastewater/water processes and practices;

- Working knowledge of Computerized Maintenance Management Systems and the workflow processes supporting system use;

- Ability to coordinate a team and strong leadership skills;

- Proficient team building, group leadership, project management and verbal and written communication skills;

- Comprehensive knowledge of SQL, HTML and Oracle;

- Proficient knowledge of and ability to utilize ESRI ArcGIS Desktop 9.3.1 or higher.

Minimum Education, Experience Requirements

- Bachelor’s degree in Business Administration, Engineering, or related discipline;

- 5 years of progressively responsible professional experience planning and implementing business improvement and/or data management processes, including 2 years of project management experience;

- OR

- High School diploma or equivalent;

- 9 years of progressively responsible professional experience planning and implementing business improvement and/or data management processes, including 2 years of project management experience.