Wallis Companies

Brite WorX - Crew Leader

LocationSwansea, IL
Salary$31,200-$31,200

About This Job


SUMMARY

Crew Leaders are responsible for providing customers with an exceptional car wash experience. Crew Leaders accept leadership and responsibility, especially when management is absent from the car wash. Crew Leaders have more required tasks than a Car Wash Associate as described below.

Get Paid Weekly – Your Hard Work, Rewarded Faster!


RESPONSIBILITIES BY COMPETENCY: (denotes an essential function of the position)*



Business Results Orientation

Accept responsibility for controlling the inventory and company assets on the Crew; Protect company assets at all times by following asset control policies

Lead the Crew by example to ensure maximum productivity of every staff member, including self

Observe Crew operating hours at all times and follow the work schedule as posted, unless a change in schedule is arranged with BriteWorX Manager; Properly posts all hours worked and signs verifying all hours worked

Complete daily cash and paperwork as needed

Work an irregular schedule, including evenings and weekends; Assist in covering Crews with sometimes with short notice

Maintain regular attendance and follow designated safety practices

Perform other duties not listed as required



Communication

Advise BriteWorX Manager of any personnel situations or policy violations having an adverse effect on store operating performance

Report all accidents, maintenance issues and customer incidents to BriteWorX Manager immediately and complete proper paperwork and communicate through log book

Ensure all communications with customers, suppliers, vendors, co-workers, etc. is professional and appropriate

Delegate any necessary tasks per Crew and ensuring proper Crew change procedures are followed

Ensure proper usage of the video system and oversee tracking system, rotation and viewing of tapes



Customer Service Orientation

Greet customers and offer any extra assistance and handle any customer complaints, comments or suggestions

Operate the register executing each of the 5 steps of the transaction: greeting, quick transaction, suggestive sell, correct change, proper closing

Lead by example and teach other employees how to deliver the best customer service

Report to work in accordance with company uniform and appearance standards

Exhibit a professional, customer friendly and helpful attitude while on the job

Lead by example and suggestive sell products with every transaction

Be knowledgeable about all car wash promotions and employee promotions

Utilize all company programs to the fullest extent in order to provide full satisfaction to customer and make customer recoveries when necessary



Developing Talent

Train and follow up with new sales associates on store procedures

Follow and enforce all company policies and procedures as defined in the Policy/Training Manual or other guidelines

Complete specific tasks as assigned by BriteWorX Manager

Work continually to enhance knowledge of store operations

Follow proper safety techniques/guidelines and encourages others to do the same (ie: lifting, proper cleaning chemicals, knowledge of safety practices and equipment, knowledge of accident notification and forms)



Safety

Complete store safety inspections monthly

Attend and participates in safety meetings

Work diligently to correct safety deficiencies in a timely manner

Complete safety training required for this position

Follow all safety policies and procedures

Inform Supervisor or Manager of unsafe conditions and behaviors, and recommend how to correct or eliminate them

Report all work-related injuries immediately

Work to avoid preventable accidents



Technical Expertise

Perform inventory counts on departments assigned by BriteWorX Manager

Develop and maintain knowledge on how to complete the daily paperwork, including entering daily reports

Assist with chemical inventory controls, including monthly preventative maintenance checks

Assist in ensuring all equipment in store is functioning properly and is receiving proper preventative maintenance checks

Adhere to all company policies outlined in the policy manual and inform management when others are not following correct policies or procedures

Trouble shoot and reset car wash equipment if necessary



SUPERVISORY RESPONSIBILITIES


This position has no direct reports.



QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (denotes an essential qualification of the position)*


Education: *Required: Equivalent to high school diploma


Experience: *3-12+ months car wash experience required


Language Skills: Ability to read, write, speak, and understand English in a manner that is sufficient for effective communication with groups of managers, clients, customers and the general public


Skills and Abilities: Ability to perform routine duties involving use of various procedures and application to clearly

prescribed standards practices which require the making of minor decisions and use of some judgment as to the method


of performance


Technology, Tools, And Equipment: Computer, Cash Register, Telephone, Copy/Printer/Fax, Other equipment necessary for Car Wash operations.



PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Amount of Time


None


Under 1/3


1/3 To 2/3


Over 2/3


Amount of Time


None


Under 1/3


1/3 To 2/3


Over 2/3


See:

Must be able use cash register, make change, count inventory, use computer


X


Lifting


Stand/Walk:


Must be able to move around c-store.


X


Up to 10 pounds:


X


Sit:


X


Up to 25 pounds


X


Touch/Grasp/Feel:

Must be able to handle products and cash


X


Up to 50 pounds


X


Climb or balance:


X


Up to 100 pounds


X


Stoop, kneel or crawl:


X


Over 100 pounds


X


Talk or hear:

Must be able to communicate in person and on telephone system


X


Working conditions:


Car Wash / Outdoors


X


Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Wallis Companies reserves the right to make changes to job descriptions as needed with or without notice to affected employees. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. This job description does not establish a contract for employment.

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