Total Power Limited

Branch Service Manager

Langley, BC

Full-time

About This Job

Summary

The Branch Service Manager is a critical role responsible for driving field service performance, parts sales, and facility management. This position focuses on executing after-sales services professionally to achieve key sales and income targets, while ensuring customer agreement retention and successful repair outcomes. By providing strong leadership and mentoring to direct reports, the BSM cultivates team productivity and loyalty. Additionally, they serve as the primary point of contact for all building and infrastructure needs, creating a collaborative environment that delivers exceptional experiences for both customers and team members.

We Offer

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Comprehensive Medical and Dental Benefits

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Employer RRSP Matching Program

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Annual Health/Wellness Spending Accounts

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Professional Growth & Development

What You’ll Do – The Role (Responsibilities)

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Provide direction and support to Service Sales Representative, Technicians, Parts Shipper, and Administrative Support Staff. Hold them accountable for quality, productivity, and customer service.

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Coach, mentor, and lead the services team to achieve sales and gross margins. and income results that exceed forecasts

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Direct support and responsibility of Service Sales Representatives in achieving new agreement sales targets, major repair, and Agreement retention rates.

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Increase technician productivity with the objective of improving our competitiveness and increasing income.

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Provide leadership in achieving service metrics targets.

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Project manage major repairs and special projects ensuring the proper number of hours and material is quoted with on time service delivery.

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Develop and enforce procedures that will increase warranty compensation. Work directly with Generac and other suppliers on dispute resolution and denied claims.

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When requested, evaluate repair quotes to ensure the proper number of hours and material is quoted.

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Lead contact for facility – landlord communication, alarm system, keys, cleaners, inspectors, fire extinguishers, life safety inspections, etc. Identify and report any necessary building repairs, obtain estimates, and coordinate repairs upon approval.

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Assist technicians in determining if they should proceed or stop work on startups, load banks, and other service activity where H&S or site preparedness has been raised as an issue.

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Assist HR with employee relations, investigations, disciplinary actions, and onboarding of new employees.

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Ensure the coordination and scheduling of maintenance and repair always prioritizing emergencies and verifying credit worthiness. All scheduled service appointments are to be kept. In circumstances beyond our control make sure the customer is contacted prior to the scheduled appointment and advise them of the change.

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Provide budgets, forecasts, and operational objectives as requested and required.

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Lead quarterly branch meetings.

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Human resource duties include timely annual and semi-annual employee reviews, recruiting, compensation, team building events, disciplinary action, employee development, safety, and training.

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In the case of a power outage or declared State of Emergency by any level of Government, be available for work. Also the primary decision maker in the event of a power outage or a declared state of emergency by any level of Government within the region.

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Other tasks and responsibilities as may be required from time to time consistent with the position of Branch Service Manager and the job description and duties set out herein.

What You Need (Requirements)

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Post-secondary education.

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5+ years of applicable industry experience.

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5+ years of managerial and leadership experience.

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Valid driver's license and personal vehicle.

Working Conditions

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Travel will be required. A valid passport and ability to enter the US may be required on occasion.

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Manual dexterity is required to use desktop computers and peripherals.

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Overtime as required.

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Lifting or moving up to 40lbs may be required.

A little bit about us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our Growth & Culture: As Canada's 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us! Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.

No Agencies please.

Job Types: Full-time, Permanent

Pay: $90,000.00-$120,000.00 per year

Additional pay:

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Bonus pay

Benefits:

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Casual dress

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Company events

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Dental care

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Disability insurance

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Employee assistance program

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Extended health care

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Life insurance

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Mileage reimbursement

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On-site parking

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Paid time off

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RRSP match

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Tuition reimbursement

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Vision care

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Wellness program

Flexible language requirement:

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French not required

Schedule:

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Day shift

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Monday to Friday

Experience:

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Management: 5 years (required)

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Industry knowledge: 5 years (preferred)

Licence/Certification:

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Driving Licence (required)