Branch Operations Manager

Description:

Kinsley Power Systems, a family-owned business, has led the generator industry in service, sales, and rentals for 60 years. We’re committed to exceeding customer expectations in a workplace that’s enjoyable and rewarding. If you're seeking a growing company that upholds strong family values, fosters a great culture, values your hard work, and offers growth opportunities, look no further—join our Kinsley family!

Are you a strategic and hands-on leader with a passion for operational excellence? We’re seeking a Branch Operations Manager to lead our branch operations, drive performance, and deliver exceptional service. This role offers the opportunity to oversee service operations, manage a talented team, and directly impact customer satisfaction and branch profitability.

Key Responsibilities:

- Lead and manage all operational functions for assigned branch(es), including Field Service Technicians and support staff.

- Hire, train, coach, and develop team members to ensure high performance and engagement.

- Oversee branch facilities, ensuring compliance with OSHA and internal safety standards.

- Develop and execute annual business and financial plans in alignment with company goals.

- Own and manage full P&L responsibilities for your branch(es).

- Ensure excellence in service delivery including scheduling, dispatching, billing, and warranty processing.

- Continuously improve workflows and drive efficiency, productivity, and adherence to company policies.

- Use data and reporting to identify and resolve operational issues, ensuring quality and profitability.

- Manage after-hours emergency services, ensuring readiness and responsiveness.

- Oversee branch fleet operations and maintenance.

- Support and scale service growth by recommending staffing needs and operational strategies.

- Implement and maintain formal operational processes and best practices.

- Evaluate office procedures, schedules, and workflows to optimize performance.

- Support company-wide policy development, strategic planning, and performance improvement initiatives.

- Provide reporting and analysis to support decision-making.

- Act as a key member of the company’s emergency response team as needed.

Preferred Experience:

- Proven experience managing multi-functional service operations

- Strong leadership skills with a track record of team development and performance management

- P&L and budget management experience

- Knowledge of operational best practices, compliance standards, and safety regulations

- Ability to thrive in a fast-paced, customer-focused environment

- Analytical mindset with a continuous improvement focus

Why You’ll Love Working at Kinsley:

- A close-knit, family-first company culture

- A 60-year legacy of leadership in the power systems industry

- Opportunities for growth and advancement

- A supportive, team-oriented environment

- Ongoing investment in your professional development

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Requirements: