Area Manager - Leak Survey

Job Purpose

The Area Manager’s Primary responsibility is to manage the project(s) performance and reports directly to the Regional Manager in all matters related to the project(s). Create a vision of project success through the company’s continuous improvement initiatives; empower and motivate the Field Supervisors to achieve the vision. The Area Manager represents Heath Consultants in meetings and communications with our customers. Span of control will be no more than 10 to 12 Field Supervisors or by geographic area.

Key Responsibilities And Critical Success Measures Leadership

- The Area Manager leads by example and proactively supports Field Supervisors through direct management to ensure company and client expectations are exceeded.

- Set and communicate daily goals and expectations to their Field Supervisors.

- Promoting engagement of Field Supervisors.

- Direct company safety and quality standards by reviewing monthly Observations 360 assessments and monthly KPI’s within Power BI.

- Reviews investigations, root cause analysis findings and oversees corrective actions taken by the Field Supervisors, then updates the Regional Managers.

- Champion the corporate service standards and specifications.

- Analyze and act on daily project performance.

- Challenge the status quo, promote a proactive resolution, and endeavor to succeed. Instill this philosophy into their Field Supervisors.

- Perform other duties as deemed necessary by the Regional Manager.

Support

- Ensures daily performance

- Manages the integrity of field technicians employment life cycle: interviewing applicants, hiring, coaching, disciplining, and discharging.

Coaching and Development

- Mentoring of the Field Supervisors to improve their knowledge, skills, and professional growth.

- Teach lean principles to continuously improve Project(s) performance.

- Lead a weekly Area meeting with their Field Supervisors: Discuss safety, quality, team performance and recognition, and set weekly goals

- Participate Monthly in weekly tailgate meetings: discuss safety, quality, team performance, set weekly goals, employee recognition, hand out supplies.

- Observation 360 – At least 1 field technician safety risk assessment per quarter and 3 quality audits per quarter. At least 1 ride along per quarter on a Field Supervisor. 1 personal efficiency improvement initiative per month and 1 area efficiency improvement initiative. Review and discuss team efficiency improvement initiatives.

Client Relations

- Act as the primary point of contact with the client regarding all operational matters dealing with the project.

- Meet with the Client as required to maintain customer relations and discuss changes to the operating procedures to promote open communications.

Competencies

Financial Management

Understands the organization's financial processes. Prepares, justifies, and administers the program budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities.

Integrity and Trust/ Trustworthy

Is widely trusted; is seen as a direct, truthful individual; presents truthful information in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent himself or herself for personal gain.

Timely decision making/ Problem solver

Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; thinks well on his or her feet.

Developing Others/ Develops People

Is a people builder; provides challenging and stretching tasks and assignments; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves.

Managing through processes and systems/ Improves processes

Designs practices, processes, and procedures necessary to get things done; simplifies complex processes; gets more out of fewer resources; creates systems that manage themselves.

Assessing Talent/ Recognizes Talent & Potential

Is a good judge of talent; accurately projects what people are likely to do across a variety of situations; hires the best people available from inside or outside; assembles talented teams.

Customer Focus/Customer Centric

Commits to meeting the expectations and requirements of internal and external stakeholders; acts with stakeholders in mind; values importance of providing high-quality customer service.

Listening/Listens well

Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he or she disagrees.

Managerial Courage/ Courageous

Tactfully dispenses direct and actionable feedback; is open and direct with others without being intimidating; deals head-on with people problems and prickly situations.

Motivating Others/Motivates People

Creates a climate in which people want to do their best; can assess each person’s strengths and use them to get the best out of him or her; promotes confidence and optimistic attitudes; is someone people like working for and with.

Knowledge, Skills And Experience

- High school diploma or equivalent is required, some college course work is required or equivalent work experience, bachelor’s degree preferred

- Three to five years of utility industry experience is preferred.

- Three to five years of managerial experience preferred.

- Gas Leak Survey, Meter Reading and Damage Prevention experience preferred.

- Intermediate level knowledge of Microsoft Office Suite is required, specifically in Excel and Word.

- Familiarity with OneDrive and Office 365.

- Strong leadership and interpersonal abilities are required.

- Strong oral and written communication skills are required.

- The ability to analyze and interpret data is required.

- Obtain a Lean Six Sigma white belt and lean certificate of achievement within the first 6 months.

Values

- Safety is our number one priority

- Communicate openly and honestly

- Approach all that we do with a sense of urgency

- Always do the right thing

- Treat others as you wish to be treated

- Strive for excellence in everything we do

- Provide an environment that nurtures growth and enjoyment

Work Environment

- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

- The employee is occasionally exposed to a variety of extreme conditions at job sites.

Physical Requirements

- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

- The employee must lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear.

Travel Requirements

- Must be available to travel at least 50% of the time.

- Travel is primarily local during the business day, frequent out of the area travel and overnight may be expected.