Application Specialist

Role

: Applications Specialist

Reports To

: Technical Director

Department

: Regional CAN/US

Location

: Canada. Remote/hybrid with travel to customer sites.

Employment Type

: Full time, permanent

About Dingo Software

Dingo Software is the global leader in predictive maintenance software for the mining industry, serving some of the world’s largest mining companies. We are best known for driving efficiency, longevity and reliability for machines that matter. With 30+ years of asset health data, we're scaling rapidly under Riverside Company ownership to capture significant market opportunities.

Following recent investment from The Riverside Company, Dingo is executing an ambitious growth strategy. We're building world-class commercial capabilities to support this growth journey.

The Opportunity

As an Applications Specialist at Dingo, you will be responsible for delivering successful customer solutions by leading the delivery of data integrations and configuring our software platform to meet client requirements. You will act as the bridge between customers and our R&D team, ensuring that any platform enhancements or development work are clearly defined, prioritized, and delivered efficiently.

You will own critical parts of an end-to-end delivery of integration projects - from requirements gathering and design, through configuration, testing, and deployment - ensuring seamless, reliable data exchange between Dingo’s systems and customer environments. You will also lead the digitization of inspection forms, replacing paper-based workflows with streamlined, mobile-first solutions, ensuring data accuracy and ease of use for field teams.

This role combines technical configuration, customer engagement, and project leadership, making it ideal for someone who thrives on both hands-on problem-solving and ensuring projects are delivered to high quality, on time, and on budget.

Key Responsibilities

- Lead the design and delivery of customer data integrations (including both inbound data feeds via direct integration or API, as well as outbound integration with ERPs like SAP), ensuring scalability, security, and maintainability.

- Configure and deploy mobile inspection forms using our mobile form platform.

- Gather, analyze, and document customer requirements, ensuring clarity for both customer and development teams.

- Manage project timelines, priorities, and dependencies to ensure on-time delivery.

- Act as the liaison between customers and the R&D team for technical requirements and platform enhancements.

- Conduct testing, validation, and troubleshooting for integrations and form deployments.

- Provide training, guidance and ongoing support to customer teams on configured solutions.

- Continuously look for ways to improve efficiency, accuracy, and automation in the integration and form delivery process.

Required Skills & Experience

Education:

- Engineering degree or technical diploma in a related technical field.

Experience:

- Minimum of 2+ years’ experience in a technical field. Ideally more.

- Excellent communicator with strong stakeholder engagement skills.

- Demonstrated time management, prioritization, and project management abilities.

- Proven experience delivering data integration projects in a SaaS or enterprise software context.

- Solid understanding of APIs, data mapping, and ETL processes.

- Experience with mobile form platforms and workflow digitization.

Skills:

- Hands-on technical configuration and scripting.

- Strong problem-solving skills and a solutions-focused mindset.

- Ability to work effectively in a cross-functional team.

- Knowledge of data privacy, security, and compliance requirements in integration scenarios.

Ideally, you will also have:

- French language - professional capacity or better is ideal.

- Proficiency in Python for integration scripting and automation.

- Experience in asset-intensive industries (e.g., mining, energy, manufacturing).

- Familiarity with AWS services and cloud-based integration tools.

- Exposure to AI/ML concepts applied to data processing or automation.

Success Measures

- On-time and high-quality delivery of integration and inspection form digitization projects.

- High customer satisfaction and positive feedback on delivered solutions.

- Minimal defects or post-delivery issues.

- Effective communication and alignment between customers and R&D.

- Demonstrated ability to manage multiple projects without delays.

Compensation & Benefits

- Competitive base salary

- Performance bonus

- Professional development

- Flexible working arrangements

Diversity & Inclusion

At Dingo, we believe diversity drives innovation and inclusion fuels success. We are committed to creating an environment where every team member feels valued, respected, and empowered to contribute their unique perspectives.

We welcome applicants from all backgrounds, identities, and experiences, and we actively work to build a culture that celebrates differences while fostering belonging.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification listed, we encourage you to apply — you might be the right candidate for us.

Other Local/Regional Considerations

Potential local health and medical benefits

Only candidates legally permitted to work in Canada and/or USA should apply. No visa support or relocation can be offered with these roles.

How to Apply

Interested candidates are invited to submit a detailed CV/resume and cover letter outlining their relevant experience and qualifications.

All applications will be treated in strict confidence, and only shortlisted candidates will be contacted.