Armstrong International – Intelligent Solutions in Steam, Air and Hot Water

Application Engineer

Three Rivers, MI

Full-time

About This Job

Vacancy NameApplication Engineer Vacancy NoVN702 Employment TypeFull-Time Shift Duration (if temporary) Location CountryUnited States Location StateMichigan Location CityThree Rivers DescriptionIn this role, the Application Engineer will be the direct contact and interface with both the representative and customer for the assigned division. The Application Engineer is responsible for providing customers and representatives with ongoing technical support both before and after a sale. The Application Engineer will work closely with the Customer Service team, Product Engineers, Manufacturing Engineers, and Shipping department. Key Responsibilities

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Support customers and representatives with sales quotes via telephone or email

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Act as the primary point of contact for all service and installation technical questions

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Provide product training to our customers and representatives during Armstrong in-house training sessions or onsite sales calls

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Design applications to customers specific needs

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Communicate special customer requirements to production and track the order to ensure these requirements are met.

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Participate with New Product Development Team during all phases of new product development process.

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Verify that correct documentation for each product is supplied at the time of order from our customers.

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Maintain quote/customer database for internal use and statistical analysis

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Willingness to learn or train in the position.

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Must have the physical and mental stamina to stand, walk, lift, and adjust to the noise and lighting of the manufacturing environment.

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Other duties as assigned and not limited to just the above. Key Requirements

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Excellent written and oral communication at all levels of business

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Technical problem solver (Steam experience a plus)

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Effective and professional presentation skills for small seminar and training groups

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Ability to creatively explain and present complex concepts in an easy-to-understand manner

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Capable of prioritizing and meeting deadlines

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Ability to forge strong, long-lasting relationships with our customers and representatives

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Basic computer knowledge – MS Word, MS Excel, MS Outlook, and Adobe

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Experience in analyzing statistical data preferred

Bachelor’s Degree (Engineering preferred) or equivalent experience Education LevelBachelor's Degree or equivalent Experience Level1 year Benefits

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Health/Prescription Coverage

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FSA or HSA

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Dental

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Vision

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Life Insurance

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Company-match 401(k) Plan

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Vacation/Sick/Paid Holidays

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All benefits start on date of hire Physical Requirements

Application Engineer

About This Job

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