Edgewater Technical Associates

Administrative Program Manager

LocationRichland, WA
Salary$70,000-$80,000

About This Job

Edgewater Technical Associates is seeking qualified candidates for an Administrative Program Manager opportunity to support Hanford Mission Integration Solutions (HMIS) in Richland, WA in support of the Hanford Mission Essential Services Contract (HMESC).


US Citizenship Required


SUMMARY

Provide oversight of day-to-day work to ensure that customer expectations are met.
Provide leadership within all scopes of this subcontract.
Oversee training, safety training, candidate screening, and Employee Job Task Analysis (EJTA) for team members.
Oversee, assist, and be able to perform the work scope as requested for staff in times of absence as required.
Maintain equipment in good working order using established site processes.
Write, review, and maintain operating procedures/desk instructions relative to operations. Ensure documentation is reviewed and updated annually or sooner if requirements or business processes change.
Communicate with BTR, Contract Specialist and BTR management on a regular basis, including but not limited to, work scope changes, issues, customer meetings.
Maintain team error rates below customer expectations. If errors are above expectations, implement quality control improvement steps.
Identify and implement business process improvements in coordination with BTR
Submit monthly reports to BTR and Contract Specialist and provide input on team activities.
Submit weekly reports on work performed.
Participate in audits, assessments, and corrective actions when requested.
Attend all required meetings, including but not limited to bi-weekly program meetings with BTR and Contract Specialist
Maintain required training
Must perform and handle issue escalation for employees when notified by BTR, Contract Specialist, and/or BTR Manager as needed.
Coordinate with and notify BTR of resource support changes such as new hires, resignations, and other alignments
Inform BTR of time-off and nonstandard work hour requests of all staff
Manage and communicate to the BTR any back-up assignments for employee absences
Conduct meetings with employees to discuss required processes, procedures, safety, and additional updates as needed
Monitor incoming and outgoing correspondence to ensure SLA turnaround times are met; and bring to BTR’s attention any correspondence not processed in the required timeframe
Perform Quality Control checks on outgoing correspondence, and mentoring/corrections to employees on issues found
Coordinate updates to the Correspondence Subject Matrix (CSM) by working with assigned points of contact (POCs) to gather changes and updates to the CSM.
Maintain accurate metrics and performance information on team productivity.
Maintain monthly statistics by the 5th working day of each month for 10-hour turnaround and two-year rolling chart.
Provide direction for day-to-day operations to subcontract staff supporting Correspondence Control.
• Conduct meeting with employees to discuss DOE processes, procedures, safety, and additional updates as needed.


Basic Qualifications

Must have, at minimum, 5 years of experience managing employees and 2 years of experience in correspondence or related field.
Must demonstrate the understanding, ability, and expertise to manage a subcontract of this size and scope.
Must possess strong, professional, and effective, written, and verbal communication skills
Proficient computer skills in Microsoft Office to include Word, Excel, Outlook, PowerPoint, and Teams


Desired Qualifications

Previous Correspondence Control Processing experience
Prior Hanford site experience


Site Access and Work Hours

Hanford personnel at the Hanford Site work a standard 4/10 schedule. The standard work week consist of ten (10) hours of work between 6:00 a.m. and 4:30 p.m. with one-half hour designated as an unpaid period for lunch, Monday through Thursday. Work performed outside normal operating hours shall be coordinated and/or approved through the BTR and/or the contract Specialist prior to performing the work.


Compensation

Salary is commensurate with education and experience between $70,000-80,000. Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.

If you are interested in being considered for this position and your resume clearly outlines your relevant experience for this position, please follow the application steps via our website: www.edgewatertech.net/careers

Edgewater will not submit your resume without first having detailed discussions with you and obtaining your permission to do so. We look forward to hearing from you!


WORKING WITH EDGEWATER

Founded in 2003, Edgewater is a professional and technical services firm supporting the U.S. Department of Energy and the U.S., U.K., and Canadian Commercial Nuclear Industry, and private sector businesses involved in high-hazard or complex operations. Edgewater proudly offers expertise in numerous technical disciplines necessary to support operational environments where Integrated Safety Management and formal, disciplined operations are essential to ensure safety, quality, security, and regulatory compliance.

Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.


EQUAL OPPORTUNITY EMPLOYER

Edgewater is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected Veterans, or individuals with disabilities.


View all Edgewater opportunities at www.edgewatertech.net/careers

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