Company Overview
BOSS Facility Services is a national maintenance organization dedicated to delivering superior service across a wide range of industries. Our commitment to excellence and effective communication has led to a rapidly expanding customer base, ensuring that we provide the right resources to address maintenance needs effectively.
Summary
We are seeking an Account Manager to join our team at BOSS Facility Services. In this role, you will be instrumental in managing client relationships, driving business development, and ensuring our customers receive the highest level of service. This position is vital for maintaining our reputation for excellence and expanding our market presence. This is a full-time position and requires you to be on site, Monday through Friday (7:30am-4:30pm). Overtime and weekends may be required.
Responsibilities
•Assist with already completed work orders as needed.
•Obtain completion photos.
•Obtain final cost with break down.
•Confirm completion with location manager.
•Confirm ticket is closed out on a third-party website.
•Properly documenting notes as well as close out documents.
•Assist with Follow up / monitor ordered materials as needed.
•Cut new tickets and dispatch appropriate Vendors / Trade.
•Confirm on-site scheduling with Vendor and Location/Client.
•Monitor on-site arrivals / progress with Vendor / Technician.
•Document completion report from on-site technician, request photos and final cost.
•Manage issues on-site Technician(s) encounter (i.e., DNE increases needed, on-site issues with access etc.).
•Properly document / upload / review quotes for accuracy and appropriate cost.
•Oversee services and all work orders for Clients daily.
•Delegate tasks accordingly and oversee Account Coordinators (I & II).
•Actively listening to Client needs and inquiries to determine appropriate service actions.
•Resolving Client issues & concerns.
•Attend Client meetings as needed.
•Performing other duties as assigned to assist the team.
Requirements
•Bachelor’s degree or equivalent experience
•Excellent verbal and written communication skills (writing. speaking and listening).
•Ability to convey information effectively.
•Ability to work independently as well as with a team.
•Ability to prioritize tasks effectively.
•Strong organizational skills and attention to detail.
•Proficient in Microsoft 365.
Benefits:
•Company Paid STD, LTD, Life AD&D Insurance, dental and vision plans, PTO and benefits package.
•Generous PTO and Paid Holidays
•Medical Insurance at 60% employer/40% employee share.
•Family/dependent medical insurance is available.
•5 optional voluntary life benefits, as well as an FSA.
•Generous 401(k) plan that includes discretionary profit sharing and safe harbor contributions after six months of consecutive employment.
Company Overview:
BOSS Facility Services is a national maintenance organization that is truly “Built on Superior Service.” BOSS’ commitment to delivering both industry leading service at fair prices and superior communication with our clients has resulted in a rapidly expanding customer base.
Our staff brings together years of hands-on expertise across a wide array of industries such as HVAC/R, electrical, lighting, plumbing, and general maintenance throughout the continental United States, Hawaii, Puerto Rico, and Canada. The result is an unparalleled attention to detail and the ability to bring the correct human and technical resources to a job in order to fix the problem right the first time.
BOSS Facility Services is dedicated in providing our customers with a superior level of service.
Our culture is team-oriented and fast paced. We work hard and we play hard with seasonal celebrations, summer office BBQ's and events.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
•Employee assistance program
•Flexible spending account
Schedule:
Ability to Commute:
•Hauppauge, NY 11788 (Required)
Work Location: In person