Workload Analyst

Energize your future and join our team as we pursue a reliable, sustainable, cleaner energy future. At our Fortune 1000 diversified energy company, you’ll find a friendly, community-minded environment, with flexible work schedules, opportunities for growth and development, and competitive pay and benefits.

New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources is seeking a workload analyst to forecast monitor, and evaluate call center workload, staffing, and performance. Design, implement, and deliver standard and ad hoc statistical reports to support customer-focused, data-driven analysis and provide business decision support and insight. Collaborate with co-workers, the Business Intelligence Analyst, peers and partners in IT and other business units to continuously improve the quality, accuracy, and effectiveness of metrics and reporting. Develop and utilize a complete understanding of all supporting systems required for accurate reporting and operations, including a suite of call center technology and enterprise information systems.

Major Responsibilities:

Position Requirements:

Other Details:

Base pay is based on several factors including, experience, skills, and knowledge.

This role will be eligible to participate in an annual short term incentive program.

New Jersey Resources is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.