Wireline Products - Global Aftermarket Leader

At Weatherford, we are seeking a highly skilled and customer-centric Wireline Products - Global Aftermarket Leader to join our team. In this pivotal role, you will be responsible for managing all aspects of customer service and order management, serving as the liaison between our internal fulfillment organization and external customers. Your primary focus will be ensuring exceptional customer satisfaction by meeting expectations, providing technical support, coordinating training, service repairs, and technical documentation.

Responsibilities

- Maintain the highest standards of corporate governance, ensuring ethical conduct and compliance with Company policies, regulations, and industry best practices.

- Prioritize quality, health, safety, security, and environmental protection, never compromising the well-being of employees, processes, customers, or communities.

- Continuously improve service quality and seek areas for enhancement, aligning with the Company's Quality policies and Management System.

- Create processes and structure that ensure customer satisfaction in the short and long term.

- Develop digital solutions for seamless customer service experiences internally and externally.

- Take ownership of customer issues and proactively resolve problems, implementing a system for escalating critical matters.

- Collaborate with cross-functional teams, including Quality, Fulfillment, Engineering, Product Line, Operations, and Repair & Maintenance, to meet and exceed KPIs.

- Perform root cause analysis and implement countermeasures for improved efficiency and effectiveness.

- Foster a customer-centric culture and maintain KPIs to measure and improve customer satisfaction.

- Manage the backlog of open orders, coordinating and updating customers on changes, delays, or status updates.

- Implement strategies and tactics for continuous improvement in customer service and delivery.

Education

- A minimum of a bachelor's degree or equivalent experience is required.

Experience

- Minimum of 10+ years of relevant experience in a customer service or account management role.

- Have experience with Wireline services equipment.

- Must have management experience.

Knowledge, Skills & Abilities

- Proficient verbal communication skills.

- General knowledge of products to be sold and purchased.

- General computer knowledge.

- Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form.

- Ability to work and interact effectively with all levels of personnel.

Travel Requirement

This role may require domestic and potentially international travel of up to 10%.

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