Wallis Companies

Wholesale Engagement Manager

LocationCuba, MO

About This Job


SUMMARY

The Wholesale Engagement Manager will be responsible for providing administrative support to the Wholesale Division as well as assisting the wholesale customer in the development and execution of business plans that ensure a reasonable rate of return to both Wallis Companies and the Wholesale customer. The Wholesale Engagement Manager is responsible for assisting the Wholesale team with multiple projects, including meetings, customer/social events, and community projects.


RESPONSIBILITIES BY COMPETENCY: (denotes an essential function of the position)*



Business Results Orientation


Monitor retail marketing programs, including promotions, signage, and participation percentages.

Responsible for communicating to wholesale customers and handling wholesale customer complaints.

Oversee the execution of retail image standards for wholesale customers.

Provide business counseling to operators on all retail activity including market conditions, appearance, customer service, and promotions.

Help organize and carry out administrative tasks for Wholesale Division such as oversite to insurance compliance, Service Channel activity, and Prophix

Plan and execute Wholesale Division meetings

Negotiate venue, food, and entertainment of all customer/social events for Wholesale Division

Coordinate community projects for Wholesale Division


Perform other duties not listed as required.



Communication


Coordinate with others inside and outside of Wallis Companies to offer the best information to assist Wholesale Customers.

Coordinate and participate in Wholesale Customer meetings and provide input on content.

Administer communications to the Wholesale community including all relevant market and program information.

Assist operators with business management and staying compliant with retail agreements.

Report changes in market activity to the relevant people.



Customer Service Orientation


Interact with customers on a regular and on-going basis over the phone, on email, in person, or otherwise determined by Director of Wholesale.

Responsible for coordinating customer surveys and calls to proactively seek customer satisfaction feedback.

Coordinate with others within and outside company to offer valuable programs and services to the Wholesale Customer.

Ensure standards are in place to receive the highest possible image results.

Coordinate various Wallis sponsored Wholesale Customer events.

Responsible for tracking and administering Mystery Shop program for Wholesale Customer network.

Ensure brand compliance standards for Wholesale Customers.



Developing Talent


Responsible for aiding in the development of existing franchisees.

Responsible for taking the initiative to further own training and development.



Technical Expertise


Oversee discretionary and non-discretionary maintenance activity.

Coordinate and participate in meetings and provide input on content.

Maintain comprehensive knowledge and understanding of fuel market to provide best fuel cost to customers.



Safety

Adhere to all Wallis Companies safety policies and report all safety incidents to supervisor immediately.



SUPERVISORY RESPONSIBILITIES

This position has no direct reports. Significantly impacts the performance of Wholesale Customers. Adds value to the Organization through planning and follow-up.



QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (denotes an essential qualification of the position*)


Education: Preferred: Bachelor’s Degree in Business or related field


Experience: Over 3 years up to and including 5 years in retail convenience store operations or customer service.


Language Skills: *Ability to read, write, speak, and understand English in a manner that is

sufficient for effective communication with groups of managers, clients,


customers and the general public.


Skills and Abilities: General knowledge of related organization policies and procedures and their application to cases not previously covered. Ability to handle day to day problems as they arise and to make related decisions controlled by precedent and within limits of established procedures. *Must be proficient with computer, Microsoft Office programs


Technology, Tools, And Equipment: Computer, Microsoft Office, *Telephone, Copy/Printer/Fax



Certificates, Licenses and/or Registrations:



PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Amount of Time


None


Under 1/3


1/3 To 2/3


Over 2/3


Amount of Time


None


Under 1/3


1/3 To 2/3


Over 2/3


See:

Must be able to read computer screen and reports.


X


Lifting:


Stand/Walk:


Visits to various sites


X


Up to 10 pounds:


X


Sit:

Must be able to perform work at desk, computer, etc.


X


Up to 25 pounds


X


Touch/Grasp/Feel:

Must be able to input electronic data, manipulate paper, use phone system


X


Up to 50 pounds


X


Climb or Balance:


X


Up to 100 pounds


X


Stoop, Kneel or Crawl:


X


Over 100 pounds


X


Talk or Hear:

Must be able to communicate in person and on telephone system


X


Working conditions:


Office environment


X


Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Wallis Companies reserves the right to make changes to job descriptions as needed with or without notice to affected employees. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. This job description does not establish a contract for employment.

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