West-ERS Service Center Manager - Pleasanton

JOB DESCRIPTION

POSITION SUMMARY

​Provide business, managerial, and technical direction to the Service Center.  When local Operation Supervisors are not part of management structure, provides general supervision for Field Engineers and Technicians and schedule workflow.  Serve as customer contact and liaison.  Keep track of job progress and financial details.

RESPONSIBILITIES

​Supervisory Responsibilities

​1+ Operations Supervisor and/or Supervising Engineer

​ ​Competencies

​To perform the job successfully, an individual should demonstrate the following competencies:

​ ​Action Oriented

– Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.

– Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management; acts as if real success is the success of the team.

*​Customer Focus

-

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind.

– Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results.

– Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with subordinates on work and results.

– Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

EDUCATION/EXPERIENCE

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

*OUR CORE PRINCIPALS:   Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.*

OUR STRATEGIC PRIORITIES

Customer Focus*

Operational Excellence*

High-Performance Culture*

Innovation*

Financial Strength*

OUR BEHAVIORS

Own It*

Act With Urgency*

Foster a Customer-First Mindset*

Think Big and Execute*

Lead by Example*

Drive Continuous Improvement*

Learn and Seek Out Development*

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

The anticipated salary range for this role in the California locality is between $113,300 to $141,625 per year — salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process.