PDS Energy Information

Well Data Exchange Customer Support

Well Data Exchange Customer Support
Notice info
LocationMidland, TX
Job Typefull time
On-site
Oil and Gas

About This Job

Well Data Exchange Customer Support Company: PDS Energy Information


Summary:

PDS Energy is looking for a motivated candidate to fill a full-time Well Data Exchange Customer Support role. This role will liaison between customers and cross-functional internal teams, to ensure the timely and successful resolution of production, well data and financial inquiries via phone and email. Our ideal candidate will identify customer needs and exceed client expectations.

The position requires regularly scheduled office hours with 30% work from home opportunity. Occasional overnight and weekend on call duties for client after hours support.


Essential Duties and Responsibilities:

Operate as an initial point of contact for all matters specific to PDS support
Will require occasional after hours support duties – 24 hour WDX phone line
Ensure the timely and successful resolution of customer and client inquiries
Assist with client well data document loading when necessary
Assist with client implementation projects, bug fixes, enhancements when necessary
Performs other activities as requested
Travel may be required to fulfill duties of this job description. Other regular travel will include conferences and meetings as requested


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following skillset is required:

· Prior oil and gas industry experience is preferred

Proven work experience in owner relations, customer support or other relevant experience
Ability to communicate and present credibly within all levels of the organization, including executive level.
Solid experience with CRM software and MS Office (particularly MS Excel and Access)
Experience with software programs such as Enertia, Quorum, SAP
Proven ability to manage multiple tasks at a time while paying strict attention to detail
Excellent listening skills
Excellent verbal and written communications skills
Oil and Gas Industry knowledge is a plus
High degree of professionalism
Ability to learn new software applications, from a functional perspective, with minimal guidance
Solid organizational skills including attention to detail and multi-tasking skills
Ability to problem solve and seek alternatives and handle multiple priorities
Works collaboratively and cooperatively in a team environment
Works independently in a fast-paced environment without required immediate supervision


Computer Skills:

Proficient in all Microsoft® Office applications and various oil & gas software programs


Job Type: Full-time


Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance


Schedule:

8 hour shift
On call


Job Type: Full-time


Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance


Shift:

8 hour shift
Day shift


Application Question(s):

Please describe your oil and gas industry experience.
What are your salary requirements/expectations?


Location:

Midland, TX 79705 (Required)


Work Location: In person

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