Vice President Business Services

Job Description:

Responsible for the oversight and management of solutions delivery and maintenance that support Tri-State’s members, employees, and business partners. This includes, but is not limited to, enterprise resource planning (ERP) systems, human capital, payroll, financial, service management, asset management, and work management applications, data analytics and reporting, miscellaneous core and non-core business applications and their associated supporting data. The successful candidate has overall responsibility for the design, support, maintenance, development, deployment, and enhancement of enterprise software applications and data platforms. Accountable for planning and oversight of technical support and development while working collaboratively with business units to deliver technical solutions that meet goals and objectives.

Works closely with CITO and other department leaders, including cybersecurity, technical services, and the technology office to design and execute the company’s technology roadmap. This forward-looking technology leader participates in the execution of a 24/7 operational support strategy.

As a member of the technology senior leadership team, the VP plays an influential role in making investment and priority trade-off decisions, negotiating, and managing vendor contracts, and recruiting, retaining, and developing high-performing teams.

Tri-State recognizes the value of a highly-engaged and committed workforce and provides an excellent benefits program that includes:

Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Tuition Reimbursement, Flexible Work Schedules including compressed work week and telecommuting opportunities to work remotely up to 40%, Life Insurance, 401K, Long Term Disability (LTD), Short Term Disability (STD), Employee Assistant Program (EAP) and Paid Leave Benefits.

Vice President Business Services

Minimum Salary: $227,850

Actual compensation offer to candidate may vary outside of the posted hiring salary range based upon work experience, education, and/or skill level.

Responsibilities:

- Provide leadership and direction to the business services team, fostering a high-performance culture.

- Conduct strategic and tactical level planning in partnership with CITO and technology peers to develop technical roadmap and ensure delivery of supportable technology solutions that meet business needs.

- Partner with the CITO and technology peers to build and modernize the organizational structure and business processes for relevance in an increasingly digital world.

- Seek out, validate, and bring to the technology organization innovative best practices and ideas from the outside, with a particular emphasis on solution development and delivery methodologies.

- Identify emerging technology trends, especially around SaaS and cloud computing, and ensure the company is leveraging them when appropriate to increase efficiency, reduce costs, and drive value.

- Ensure that all solution initiatives are well managed and delivered to meet expectations on functionality, timeliness, and cost.

- Partner with internal customers to develop training and deployment plans aimed at maximizing both user adoption and realization of business benefits.

- Develop and lead high performing teams to ensure the reliable delivery of all business services.

- Measure the quality and performance of the teams' services while providing direction, coaching, and enabling a culture of excellent customer service, high-performance and trust.

- Drive a collaborative culture that values technical depth, business acumen, accountability, and customer service.

- Build strong relationships between all technology groups to create multidisciplinary teams that work together (remove silos).

- Monitor and report on the performance of business services using key performance indicators (KPIs).

- Implement and champion a robust professional development program, and continuously upskill team members to keep them current.

- Oversee cybersecurity protections on all applications according to policies and standards established by the CISO.

- Participate in incident and change management processes with direct involvement in major incidents or problems that cause service impact with timely reporting to upper management.

- Keep management, client and other stakeholders informed of project status and related issues.

- Maintain compliance with all company policies and procedures and attain knowledge and remain knowledgeable of regulations, laws, standards, and best practices applicable to functional area.

- Because Tri-State has an obligation to provide continuous, reliable electric service to its customers, the ability to work overtime at any time of the day or week is considered an essential function of the job.

OTHER DUTIES/RESPONSIBILITIES

- Perform other related duties as assigned.

Qualifications:

Education and Training:

- Bachelor’s degree in computer science, mathematics, engineering, or a related field.

- An MS, MBA, or related advanced degree desired.

Knowledge and Experience:

- Minimum 10 years’ experience in technology leadership positions with an emphasis on applications development and delivery, preferably in a similar industry or within a utility company.

- Demonstrated knowledge and experience in managing Oracle Cloud Applications, including ERP, SCM, HCM, WACS, and OFS.

- Has successfully led development and delivery of multiple complex business technology solutions into production that have achieved or surpassed business goals.

- Experience developing and supporting mission critical applications optimized to run in the cloud or virtualized environments.

- Deep knowledge of system architecture, technical design, and system and software development technology.

- Experience in analyzing and improving business processes across corporate and operational domains.

- Expertise with managing applications at scale, employing structured processes such as release management, automated testing, configuration control, performance monitoring, compliance management, change management, quality assurance, problem management, and cost management.

- Demonstrated knowledge of emerging trends and developments in PaaS, SaaS, APIs, AI, machine learning and other digital technologies.

- Demonstrated ability to lead and develop high-performing teams.

- Experience in integrating and managing technology solutions to improve business processes and services.

Skills:

- Visible leadership skills and executive presence; can motivate individuals and teams to achieve program and project objectives.

- Able to attract, develop and retain talent and build high performing software development teams.

- Able to foster a culture of transparency and a sense of purpose among the team and create clear accountabilities and metrics.

- Demonstrated ability in developing a culture that embraces innovation, and challenges existing paradigms.

- Skilled at setting and communicating priorities effectively; able to manage multiple tasks and priorities.

- Skilled at removing barriers, acting with a sense of urgency, and encouraging others to so.

- Team-player with ability to support the broader enterprise while delivering upon specific project/line of business requirements.

- Exceptional ability to lead change using positive and collaborative methods; removes barriers, acts with a sense of urgency, and leads by example.

- Exceptional service orientation.

- Vendor negotiations and management.

- Excellent written and verbal communication skills; able to explain technology solutions to in business terms; an effective listener and communicator.

- Keen attention to detail.

- Superior analytical, evaluative, and problem-solving abilities; a strategic thinker.

Other:

- Willingness to travel as required for training and meetings throughout service territory.

- Must be able to perform all essential functions of the job.