Vegetation Management Technical Production Support Specialist

ACRT, Inc.Full time Regular

About The Team

At ACRT, we put safety first. Beyond that, our culture always has been, and always will be, about one thing: people. It’s about our employees, our customers, and the communities our customers serve . We empower the best people to help sustain our world. We’re the only independent national vegetation management consulting firm — giving us the freedom to put our clients first . We’re always looking for driven individuals with good customer service skills who love the outdoors and appreciate the support and independence we provide. We offer qualified training opportunities in areas where they are needed to help our customers reach their fullest potential, preparing them for what their work throws at them.

About the Role

The Vegetation Management Technical Production Support Specialist reports to the Operations Manager or Supervisor at ACRT Inc . This position will play a key role in supporting the utility division by assisting Consulting Utility Foresters and Database Clerks with document coordination, research, correspondence, and filing . This position requires a high degree of organization and excellent attention to detail.

What You’ll Do

- Provide high level of exceptional customer support of end users

- Maintain Mobile Asset Database which tracks Personnel, issued Equipment and Accessories for iOS mobile devices

- Maintain, activate, troubleshoot wireless cellular accounts on iOS mobile devices

- General support, troubleshooting and assistance for iOS mobile devices

- VPN functionality

- Bluetooth functionality

- Ensuring compliance with Cyber Security user & device requirements

- Active Directory user provisioning

- License provisioning

- Multifactor Authentication Support

- Create, respond, and resolve tickets representing VMS Support Desk

- Investigate and resolve data issues within the VMS software to support tickets (~80-90% of duties)

- Provide administrative assistance in handling data for VMS in database (~80-90% of duties)

- Share screen with end users to resolve support tickets

- Identify enhancements and defects for VMS software enter into database (Quality Center or equivalent)

- Escalate tickets to appropriate department/vendor for resolution

- Assist users with log on activation, Microsoft Office 365 Apps, PowerBI usage

- Share results of daily application support in the form of lessons learned and global communications as identified

- Computer Use Agreement adherence

- Software or hardware upgrades

- Work with staff and management to address any user non-compliance issues

- Provide IT Solutions information users and iOS mobile devices

- Assist with onboarding, offboarding and transfer of employees

- Issue computer hardware and accessories to users as needed

- Attend staff meetings as required

- Integrate understanding of Utility Vegetation Management and VMS to support end users

- Support end users in the field in understanding and usage of VMS

- Other duties as assigned.

About You

Must haves:

- Education: High School Diploma or GED required; may substitute 5 years of experience in lieu of a High School Diploma or GED

- Experience: 1 year of experience in office management , office administration, or customer service . Must possess a valid driver’s license.

Nice to haves:

- Education: Associate’s Degree in Administration or Communications

- Experience : 2 years of experience in office management, office administration, or customer service.

Your Skills :

- Excellent customer service and communication skills in a fast paced environment with ability to multiitask

- Ability to work independently and manage time and tasks to complete work by defined deadlines

- Superior problem-solving and technical computer skills to provide Support Desk ticket resolution

- Basic understanding of Utility Vegetation Management best management practices (BMP’s)

- Prior experience with support of data, databases, and Support Desk

- Ability to work from office setting 100% of time

- Ability to travel with possible overnight stays (5 - 10%)

- Ability to handle and track hardware in support of software and user

- Prior experience training or supporting training on software/s to new or returning users

- Experience with VMS (Vegetation Management Software) a plus

- Bilingual (English / Spanish) capabilities strongly suggested

This role would not be a good fit if you :

- D o not enjo y working independently

- D o not enjoy working in an office setting

- D o not enjo y working with computer technology

- S t ruggle with time management and organizing a large amount of information or documents

- D o not have the ability to calmly communicate with customer conflicts

Drug/Alcohol Testing:

- Drug/alcohol testing is required

Where We Work

- This is an in office position with occasional (5 to 10%) overnight travel

Benefits

Health and Safety

- Group health plans including medical/prescription, dental, vision and a variety of other coverage options

- Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability

- Flexible Spending Accounts or an option for a Health Savings Account with company match

- Company paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement

- Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost

- Roth or Traditional 401(k) Retirement plan with company match

Time Off

- Paid Vacation

- Paid Holidays

- Veterans Day paid time off for our veterans

Perks

- Meal and travel per diems (allowances)

- Boot allowance

- Certification reimbursement program

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Company: ACRT, Inc.