Utility Specialist 1 (Electric/Telephone)

Utilities Specialist 1 (Electric/Telephone)

Service Monitoring & Enforcement Department (SMED)

Facility and Operations Field Division (FOFD)

Hourly Rate: $32.08

About The Service Monitoring & Enforcement Department

The Service Monitoring and Enforcement Department’s (SMED) mission is to enforce consumer safeguards, to resolve consumer complaints and to ensure Ohio utility consumers receive safe and reliable services. SMED is organized into three divisions.

Facility Operations Field Division (FOFD)

Facility Operations Field Division (FOFD) staff regularly inspects utility facilities and reviews plant operating practices to ensure regulated utility service providers deliver safe, reliable, and quality service. Field investigators from the division's electric, telephone, water/wastewater, and gas pipeline safety sections perform on-site inspections and audit company records to ensure utilities observe regulatory requirements. FOFD staff also participates in rate case proceedings and recommends changes in company policies and practices to improve utility service. FOFD staff also acts as the agency lead for the damage prevention complaint reporting and tracking process; assisting with the maintenance of the damage prevention enforcement database; and answering internal and public inquiries.

What You'll Do

In this position as a Utilities Specialist 1, you will:

Report in location: The employee selected for this position must reside in Summit, Medina, Cuyahoga, Portage, Wayne, or Stark County

Completion of undergraduate core program or 2 yrs. exp. in one or more of following academic fields: accounting, utility &/or transportation code enforcement, finance, business administration, public administration, economics, mathematics or engineering; 2 yrs. utility or transportation regulatory experience involving combination of following: PUCO operations, programs & policies affecting regulation of utility or transportation companies, state & federal laws, regulations & procedures governing utility or transportation company operations, competitive programs & alternative regulations, rate &/or tariff structure, financing & securities or economics applied to utility or transportation companies, utility or transportation regulatory processing & case hearing proceedings, cost recovery & cost adjustment methods & procedures, enforcement of customer service standards, statistical, mathematical or analytical methods used in formulating & solving problems or in decision making, developing & conducting research studies &/or investigations of enforcement, scientific, technical or legal nature involving issues of utility or transportation or alternative regulation (e.g., 2 yrs. exp. as Water/Wastewater Service Quality Coordinator, 23131, or Telephone Service Quality Coordinator, 23171, or Public Utilities Gas Pipeline Safety Compliance Investigator, 23181, or Public Utilities Electric Coordinator, 23191, or Public Utilities Customer Service Investigator, 26251).

Job Skills: Utilities

Organization

Public Utilities Commission

Agency Contact Name and Information

HUMAN RESOURCES - ContactJobsHR@puco.ohio.gov.

Unposting Date

May 7, 2025, 10:59:00 PM

Primary Location

United States of America-OHIO-Summit County-Akron

Other Locations

United States of America-OHIO-Cuyahoga County, United States of America-OHIO-Stark County, United States of America-OHIO-Portage County

Compensation

32.08

Schedule

Full-time

Work Hours

7:30-4:00 Flex Available

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Utilities

Technical Skills

Inspection Principles, Interviewing, Investigation, Compliance Enforcement

Professional Skills

Analyzation, Written Communication

Agency Overview

The Public Utilities Commissions of Ohio (PUCO) affect nearly every household in Ohio. The PUCO regulates providers of all types of utility services which include electric and natural gas companies, local and long-distance telephone, water and wastewater, and rail and trucking companies. More recently, the PUCO gained responsibility for facilitating competitive utility choices for Ohio consumers.

To carry out our responsibilities, the PUCO employs a professional staff that includes engineers, economists, attorneys, and safety inspectors. Continually monitoring the activities of utility and transportation companies, the PUCO works to ensure safe and reliable services for all Ohioans.

Our mission is to assure all residential and business consumers access to adequate, safe and reliable utility services at fair prices, while facilitating an environment that provides competitive choices.