University Co-Op Student - Service Management Coordinator - 12 Months - Winter 2026

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Date: Sep 12, 2025

Location: Rexdale, ON, CA

Company: Hydro One Networks Inc

Location : C09 - Richview TS - 65 Kelfield Street, Rexdale, ON M9W 5A3

Company : Acronym Solutions

Acronym Solutions is a full-service information and communications technology company that provides a range of scalable and secure solutions. With more than 20 years’ experience managing the communications system that enables Ontario’s electrical grid, Acronym is uniquely positioned to understand the mission-critical needs of any business. We deliver innovative and reliable services that respond to the changing demands of businesses and support rapid growth and digital transformation.

It’s an exciting time to join the team at Acronym Solutions!

General Accountabilities:

- Provide support to the Order Management Team in all internal and external customer requests, queries through the CRM systems.

- Provide support to the Service Management Team for initiative tracking, research through systems for historical data

- Assist in operational support of telecommunications cloud-based products and services, IPS products etc. via all media

- Assist with day-to-day telecommunications operations, analysis, and troubleshooting.

- Ability to multitask within different software systems, strong keyboarding skills, MS Office, Outlook, Power Point, Excel or equivalent

- Assist in the customer service management functions pertaining to Telecom customer contracts and support the Service and Order Managers.

- Communicate effectively and appropriately when dealing with customers and internal Lines of Business representatives.

- Assist in preparing customer reports using departmental systems.

- Attend progress meetings, assist in documenting Project / Order status and provide customers and Management with written information, including project in-service dates.

- Provide input on ways to improve customer experience.

- Assists in customer contractual information is captured and provided to the appropriate work groups within the department.

- Support internal staff to ensure smooth delivery of customer services.

- Assist with the Customer Satisfaction Surveys, including documentation, calls and follow-up work, as required.

- Follow guidelines to ensure information is kept up to date.

- Assist in the evaluation of new Customer Management processes.

- Perform other duties as required.

Selection Criteria

- Currently in 2nd year or 3rd year of a 4-year Business, Project Management or IT Management program.

- Requires strong working knowledge of Microsoft Excel and the Microsoft Office Suite (Visio/Excel/Word/PowerPoint/SharePoint)

- Working knowledge of Power BI or other analytics / visualization tools would be a definite asset.

- Demonstrated strong communication, organization, and planning skills.

- Requires knowledge of business administration.

- Ability to function effectively as a team member with a demonstrated ability to be an agent of change.

- Requires excellent analytical, written, and communication skills.

- Requires a good knowledge of English including written and verbal communication skills to effectively prepare correspondence, assist in discussions or interact with Internal Team members and customers.

- Requires an understanding of working effectively with a wide range of people as well as the ability to handle multiple tasks while adhering to stringent deadlines.

Acronym requires that all students applying for student opportunities be enrolled in post-secondary level studies and be returning to full-time studies upon the completion of their work term. Exceptions will be made in cases where students require a work term in order to graduate. Only applications submitted via Acronym's career page will be accepted.

As part of our commitment to building a thoughtful and values-driven team, we encourage you to create your application materials—such as your resume, cover letter, and any written or oral responses—without the use of AI tools.

We’re genuinely interested in hearing your story, in your own words. Your personal voice, experiences, and perspective help us understand how you might contribute to our team and culture.

Thank you for taking the time to share your authentic self with us.

If you are an international student, please ensure you have obtained a proper work permit and a Social Insurance Number (SIN). Speak with your school’s career centre if you have any questions about acquiring this documentation.

At Acronym we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

Thank you for considering a career with Acronym, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Acronym will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2025.

"Employer of the year 2025"

Deadline: September 29, 2025

Please note that students are to apply to a maximum of 3 co-op positions per term.

We thank all applicants for their interest in a career at Acronym Solutions; however, only those candidates who are selected for an interview will be contacted.

Job Segment: Service Manager, Telecom, Telecommunications, Project Manager, Cloud, Customer Service, Technology

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