Hydro One

University Co-Op Student- Customer Experience Analyst - 8 Months- Fall 2025

LocationToronto, ON
Job TypeTemporary, Full-time

About This Job


Apply now Date: Apr 30, 2025


Location: Toronto, ON, CA


Company: Hydro One Networks Inc

50356 - Toronto - Temporary8 Months

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Duties:

Research and Analysis to understand industry and customer trends to effectively leverage customer engagement strategies

Support in developing customer journeys that outline the customer needs, and interactions at various touchpoints

Support in developing customer blueprints that outline the coordination of cross-functional teams involved in the implementation of customer journeys

Business analysis and documentation

Data analysis and reconciliation of various data sources

Extract, transform and analyze data to answer key business questions

Compile insights and analyses into Excel, PowerPoint, or other formats as required with clear visualizations to convey complex concepts and data to non-technical audiences

May perform additional projects upon request


Selection Criteria:

Currently enrolled in the 3rd year of a university program in Business, Computer Science or Math preferred, other university programs in information systems discipline will be considered.

Excellent analytical, interpersonal and communication skills with strong consulting and problem-solving ability

Experience in the Electricity Industry (Power & Utilities, Renewables, etc.) is preferred

Familiarity with UI/UX skills (Figma, Miro experience)

Customer service skills to support users

Gather and synthesize internal and external information


Skills you will develop:

Critical thinking

Business and process analysis experience

Time management and planning


Hydro One requires that all students applying for student opportunities be enrolled in post-secondary level studies and be returning to full-time studies upon the completion of their work term. Exceptions will be made in cases where students require a work term in order to graduate. Only applications submitted via Hydro One's career page will be accepted.

If you are an international student, please ensure you have obtained a proper work permit and a Social Insurance Number (SIN). Speak with your school’s career centre if you have any questions about acquiring this documentation.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2025.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

"Employer of the year 2025"

Deadline: May 26, 2025 Please note that students are to apply to a maximum of 3 co-op positions per term.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.


Job Segment: Consulting, User Experience, Data Analyst, Information Systems, Technology, Research, Data


Apply now

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