Training Specialist

Salary Range: $77,661 - $103,548 Relocation: No About Us

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 143,000 miles of transmission and distribution lines in Texas.

Summary

This job position will primarily focus on conducting training needs analysis and designing and developing electric market related and customer focused training curriculums, programs and communication materials using effective instructional design methodologies and technologies. The materials are primarily in support of the technology, measurement and customer engagement organization, but also, depending on the subject, may be delivered to employees throughout the organization. These communications and training materials are critical to ensure that employees are timely and accurately informed and/or trained on information critical to providing superior customer service and complying with market and regulatory requirements. Incumbent must exhibit and understand digital leadership skills that embrace disruption, think holistically, inspire and be culturally connected.

This role will be on-site at least 3 days a week based out of our Downtown Dallas Office.

Key Roles & Responsibilities

- Develop electric market-related communications and training documents.

- Interface and develop trust with employees, management, and customers, foster effective teamwork, and apply effective project management, problem solving, change management, and time management skills.

- Collaborate with key stakeholders to conduct training needs analysis and identify appropriate training solutions.

- Communicate complex subject matter to a variety of audiences.

- Conduct workshops and focus groups to analyze, develop, and document process flows.

- Design, develop, and deliver training and development programs that comply with regulations, company policies, procedures, work rules and management expectations and include an appropriate variety of instructional methods, settings, and technologies.

- Provide support for online knowledgebase tools which contain detailed information for employees regarding work processes and procedures.

- Facilitate meetings with internal and outsourced service provider cross-functional teams to ensure new processes and changes to existing processes are accurately trained.

- Stay abreast of training methodology and tools for various levels of training delivery.

- May assist technical writer as needed.

- Perform all essential functions and aspects of the job description including any other specific job requirements.

Skills

- Ability to work in an open, collaborative environment.

- Efficient in in Microsoft Office Suite (Visio, Word, Excel, PowerPoint).

- Efficient in Whatfix Software

- Efficient with eLearning authoring tools (ex: Captivate or Articulate), learning management systems, and multimedia technology a plus.

- Strong interpersonal communication skills.

- Strong process design and development skills.

- Excellent written and oral communication skills.

- Excellent planning, organizational, time management, multi-tasking, and prioritizing skills.

- Self-starter, highly motivated with the ability to work independently or collaboratively.

Education And Experience

- Highschool Diploma, GED, or equivalent is required.

- Bachelor Degree with 2 plus years’ experience in communications, training, instructional design or another related field is required.

- In lieu of a BA Degree, 5 plus years of work experience in communications, training, instructional design or another related field is required.

- Experience in the electric utility industry is encouraged to apply.

Measures of Success

- Effective leadership; acts responsibly and is self-directed.

- Strong, productive relationships with both external/internal constituents and proactively develops solutions to improve service.

- Analyzes performance gaps and training needs, requirements, and requests in a manner that effectively identifies when training is an appropriate solution and what training is appropriate.

- Designs, develops and delivers safe, effective, relevant, technically accurate, and innovative performance-based training and communications that meet the company’s needs.

Benefits

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee’s success and well-being by offering such things as:

- Annual incentive program.

- Competitive health and welfare benefits (medical, dental, vision, life insurance).

- Ability to earn wellness incentives (up to $2,000 in 2025) and other wellbeing resources.

- 401k with dollar-for-dollar company match up to 6%.

- 401k match with student debt program.

- Cash balance pension plan.

- Adoption Assistance.

- Mental health resources.

- Employee resource groups.

- Tuition reimbursement.

- Competitive vacation, 10 company holidays and 2 personal holidays.

- Paid parental leave.

- Salary continuation for up to 6 months for approved employee illness or injury.

- Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.