Trainer, Senior

JOB SUMMARY

Support our Operations Training Team Mission to

• Inspire operational excellence through comprehensive training.

• Transform our training personnel through professional development and empowerment, enabling them to deliver high-quality

training with diverse formats.

• Cultivate a culture of continuous learning, collaboration, and adherence to NERC standards, ensuring our RTO (Real-Time Operations) team is always prepared.

• Operate training programs to enhance the electrical grid knowledge and skills, driving efficiency and reliability in operations.

• Train Real-Time Control Room personnel, Operations Support staff, and field Protection Leaders while prioritizing safety and the

resilient operation of the transmission system.

ESSENTIAL DUTIES & RESPONSIBILITIES

Conducts training for the Operations Control Room (OCR) staff using any combination of classroom instruction, guest speakers, computer simulation, field observation, testing and on-the-job training.

Researches, designs, develops and delivers training modules, materials, job aids, lesson plans, and policies and procedures related to advanced transmission system operations.

Maintains detailed records of all aspects of training, in compliance with North American Electric Reliability Corporation (NERC) and applicable Regional Entity (RE) requirements.

Develops, configures and administer training simulations for various system and non-system emergency scenarios that affect Company personnel.

Analyzes

system operating events to identify performance gaps and training improvement opportunities for future training material and/or classes.

Prepares and implements performance improvement plans to correct operating skill deficiencies identified by OCR Management, with additional targeted training and testing for verification.

Develops and administers classes and testing to OCR personnel to maintain or obtain NERC System Operator certification.

Designs, develops, delivers and documents required system restoration training.

Administers Protection Leader and Operating Authority qualification certification interviews and testing for field personnel.

Provides comments for procedure development and maintenance activities relative to OCR training

Participates in skill and method enhancement training by attending seminars, classes, meetings, and events to acquire new skills and methods of instruction.

Designs and develops interactive e-learning modules and computer-based training using tools such as articulate storyline, animation software, video production platforms, and other multimedia technologies to enhance engagement and knowledge retention.

REQUIREMENTS

• Primary work location is Ann Arbor, MI with travel to Novi, MI as required.

• Bachelor's Degree or equivalent experience in Training and Development, Instructional Design Adult Learning or relevant, equivalent experience and/or education.

• Minimum of five (5) years of experience in a training role, consisting of technical or electric industry training that utilizes instructional design based in a Systematic Approach to Training and/or five (5) years of experience as a Transmission System Operator or equivalent experience.

• NERC System Operator Reliability Coordinator (RC) Certification or ability to obtain RC certification within six (6) months of hire required.

• Experience complying with NERC reliability standards and/or the NERC certification and continuing education program preferred.

• Demonstrates ability to develop detailed scripts and scenarios for simulator training preferred.

• Solid classroom delivery skills with the ability to motivate and capture the attention of adult learners.

• Advanced knowledge of Microsoft Word, Excel, PowerPoint and web-based training.

• Proficiency in utilizing instructional design methodologies and adult learning theories.

• Must have excellent verbal and written communications skills, including the ability to deliver training presentations conveying complex information clearly, concisely and effectively to audiences of varying knowledge level and size.

• Possesses sound documentation and organizational skills.

• Ability to work with minimal supervision.

• Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.