GCI

Traffic Engineer II

Alaska, AK

Full-time

About This Job

GCI's Traffic Engineer II will administer all traffic sensitive network elements with the purpose of cost effectively meeting quality of service (QOS) objectives throughout the voice network. Analyze studies, reports, and network health, validate accuracy, communicate and facilitate changes.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

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Number inventory management.

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Analyze network traffic and maintain number resources.

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Perform traffic analysis of network components.

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Conduct network traffic problem solving.

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Produce necessary reports to support management, engineers, account representatives, and other companywide stakeholders.

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Prepare traffic analysis and network health summary reports for executive management on a periodic and as needed basis.

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Prepare traffic studies for major business customers as needed.

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Communicate changes for switch translations, traffic studies, trunking analysis, bandwidth usage, and network health.

Maintain accurate documentation tracking network addressing assignments, network routing changes, wireless roaming updates, CLLI codes, and all other items related to traffic orders, billing records, and network changes.

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Order writing and provisioning.

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Write and enter Metasolv work orders to facilitate network changes.

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Review the LERG.

Order SS7 services and connectivity, wireless roaming, supporting, and maintaining number resources including the Telephony Number Inventory in the various systems, LERG, RND, CLONES and BIRRDS databases, NTAS, and assisting with network forecasts.

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Forecasting, Facility ID management, “Demand & Facilities,” inventory within various systems.

Validating accuracy of Call Detail Records for billing purposes.

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Cost/Rate awareness

+ Ability to work with diverse technical and professional backgrounds across varying levels in the company. + Excellent communication skills with the ability to effectively communicate abstract technical ideas to both technical and non-technical audiences. + Creative and innovative critical thinking skills with the ability to reason logically and solve abstract problems. + Flexible with the ability to adjust to changing priorities. + Ability to prepare clear and concise reports and recommendations. + Ability to analyze workload, establish appropriate priorities, and set measurable and achievable goals. + Knowledge of telecommunications technologies such as: Switching, Circuit and Broadband Transport, Wireless Networks, Tariffs, and Call Detail Record Billing.

COMPETENCIES:

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ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

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BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.

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COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

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COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.

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COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.

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CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

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RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

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RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

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SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent.

Additional Job Requirements:

This is an intermediate level position within the discipline demonstrating broad knowledge and proficiency in areas of responsibility. Performs moderately complex tasks and job duties, receiving general instruction on routine work and new assignments. Works under moderate supervision with latitude for independent judgment. Supports higher level staff in implementing more complex projects.

Additional Competencies:

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Ability to independently make and implement routine operational decisions.

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Ability to effectively lead moderately complex projects while managing day-to-day tasks and requests.

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Demonstrated knowledge of telecommunications technologies such as: Switching, Circuit and Broadband Transport, Wireless Networks, Tariffs and Call Detail Record Billing.

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Understanding of the Statistical Analysis of Traffic Flows and Number Resource Management.

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Exceptional skills in Microsoft Excel, Access, and Visio.

Minimum Qualifications:

Required: A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis*

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High School diploma or equivalent.

Bachelor’s degree in Electrical Engineering, Mathematics, or related field. Minimum of four (4) years of experience in a relevant field.

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Experience within telecommunications or a related industry such electronics, networking, computer programing.

Preferred:

Relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS :

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This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

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Work is primarily sedentary, requiring daily routine computer usage.

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Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.

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Ability to accurately communicate information and ideas to others effectively.

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Physical agility and effort sufficient to perform job duties safely and effectively.

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Ability to make valid judgments and decisions.

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Available to work additional time on weekends, holidays, before or after normal work hours when necessary.

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Must work well in a team environment and be able to work with a diverse group of people and customers.

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Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs, employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after-hour contact numbers, to include your home and cell phone numbers if you have those services.

Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.