Telecommunications Manager

The Telecom Lead will report to the IS Operations Manager and is accountable for implementing and maintaining a stable, secure, and efficient network infrastructure, ensuring seamless connectivity and communication for all users in Alaska with critical focus on meeting requirements for production operations and operations technology.

This position is responsible for collaboration with all departments to meet the Network requirements of our Anchorage office and Data Center, North Slope Activity, our winter field work as well as upcoming construction se3asons and moving into our production facility. This position will also collaborate closely with Telecom engineering within the Development team as the architect and rollout the permanent facilities and to ensure a smooth transition from engineering to operations.

The Telecom Lead is responsible for developing a system performance monitoring process that would support in diagnosing and resolving network issues, optimizing performance, and upholding client security standards. This role will also be responsible for ensuring Alaska infrastructure meets or exceeds the minimum requirements as per the relevant Management System Operating Standards and Core Business Processes. This role will work collaboratively with the wider Alaska IT team in providing technology requirements to enable the business.

Key Accountabilities

Network Accountability

- Ensure a robust, functional, and efficient network infrastructure for the Alaska Business Unit (BU).

- Manage a technical team to ensure timely resolution of regional Network incidents & requests.

- Deliver requirements to enable Alaska production operations to maintain high uptime operations.

- Proactively monitor the regional firewall to minimize risks of unauthorized equipment connections and user access.

- Identify and recommend improvements to regional infrastructure that are aligned with Santos IS strategy.

- Ensure timely resolution of regional Firewall incidents & requests.

- Conduct site field visits, ensuring environment is functioning as expected.

- Responsible for following the Santos change management process.

- Perform network configuration, routine network maintenance checks and troubleshooting.

- Monitor and manage switches, firewalls, controllers, and other network devices.

- Lead network upgrades and installations.

Team Leadership

- Effectively manage technical team delivery

- Ensure team is aware and complies with applicable SMS Operating Standards and Core Business Processes

- Delegate deliverables across direct reports to ensure high level of delivery.

- Develop team members through on the job deliverables, special projects, and relevant technical training.

- Track KPIs for team and network.

Process & Procedure

- Update and maintain network documentation, diagrams, and configuration repositories Firewall Maintenance, Palo Alto

- Ensure Alaska team has created and maintains regional process and procedures with alignment to SMS.

- Maintain project portfolio and look for opportunities to continuously improv.

- Adhere to and help enforce network security policy.

- Involved in the configuration and deployment of new network devices and systems.

Formal Qualifications

- Team lead experience in large global company

- Bachelor’s degree in computer science

- Applicants must be eligible and authorized to work in the United States and must have their employment eligibility verified by a completed Form I-9.

- CCNP Certification

- Must have strong experience with Cisco switching and routing, basic networking protocols and systems including TCP/IP, DNS, DHCP, VLANS, Wireless, 802.11x.

- Experience with SDN, ISE, DNA, and project management.

Skills / Technical Competencies

Essential:

- Ability to troubleshoot network, firewall Strong experience in:

- VMware

- Citrix XenApp, XenDesktop

- Windows Server 2012 & 2016

- SCOM & SCCM

- Ability to develop plans to deliver business requirements on time, at a high standard and within budget.

- Strong self-motivation and initiative to pro-actively support stakeholders and resolve issues.

- Strong leadership skills to develop and hold accountable direct reports.

- Excellent people skills and ability to multi-task in a demanding environment.

- Desire and ability to work as part of a global team.

- Ability to participate in afterhours work and rotational on-call.

Highly Regarded

- Strong problem-solving and analytical skills

- Ability to prioritize tasks and handle multiple assignments simultaneously.

- ITIL v3 (or higher) Foundations Certification

- Experience with Powershell Scripting, Active directory users & computers, Azure, AWS, Service-Now, Office 365

- Commissioning of development systems into production

- SQL/Oracle database administration

- Mobile Device Management Administration

- Experience with Netscalers, PowerShell Scripting, Office 365, NetApp, firewall configuration, Appsense

- Strong understanding of Cyber Security best practices (eg; role-based access control)

Experience:

Essential

- Minimum of 7-10 years’ experience in a Corporate IT position, with 5+ years leading a team

- delivering end user support in Remote, onsite and over the phone scenarios

- Working with remote Vendor support and on-site consultants

- Maintaining Knowledge Articles

- General knowledge of network design principles, models, and best practices

- Familiarity with Cisco IOS and PaloAlto PANOS

Highly Regarded

- Previous experience working in an Oil & Gas Environment