Technician Contractor Supv

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

Location: This is a hybrid position with required onsite days on Monday, Tuesday and Thursday assigned to the Hamilton or Hastings service center located in Hamilton,MI. or Hastings, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

General Summary of Job Responsibilities

The Technician Contractor Supervisor is responsible for ensuring contracted employees work safe and efficient during the execution of work. Leaders in this role have direct responsibility for contractual oversight. The Technician Design Contractor is responsible for planning, direction, technical coaching and oversight of a team of contracted staff to assure completion of Low Voltage Distribution Designs in a safe and cost-effective manner. Responsible for ensuring all aspects of design is completed by the contractor and approved by the supervisor. Supervisor is responsible for everything in the design and has full ownership of the contractors work. Supervises team of 5-12 contractors.

Essential Duties and Responsibilities

- Respond to complaints and requests for information on the status of jobs in progress to a high degree of accuracy and address customer concerns to a final resolution

- Work collaboratively with other functional areas in the planning of New Business, System Improvement, and Third Party projects and contractor deliverables. Single point of contact for business partners attending scheduling calls, daily operating reviews, weekly operating reviews, monthly operating reviews along with other cross functional collaboration.

- Utilize technology and process enhancements impacting contractor oversight activities to drive efficiencies, cost savings and increased quality and performance

- Managing and monitoring work performed in designated zones by contractors, including management of contractual items, (i.e. time reporting, assignment of work, quality, productivity, and schedule metrics). Takes ownership of decision making and problem solving for contractor deliverables.

- Manage the scope, schedule and efficiency of projects; apply thorough understanding of policy coupled with leadership skills to resolve process and project barriers

- Manage multiple projects at various stages of development concurrently provide planning and oversight to assure completion of work in a safe and cost-effective manner and within standard specification. This includes job site visits, technical reviews and identification of any nonconformance

- Maintain reports of completed job orders and the status of jobs in progress. Inspect jobs for constructability, check on work progress, assure satisfactory completion, accurate bill of materials and oversees projects as required

- Other duties as assigned or may be necessary

- Support Storm Restoration activities, duties will include a storm restoration role as an expectation

- Enter and update metrics for transparent communication of status

- Leads contractors in routine and non-routine work performed on Consumers Energy''s electric system

Knowledge/Skills/Abilities

- Ability to lead multiple project/program tasks simultaneously

- Knowledge of Electric Distribution engineering activities, safety requirements, work methods, work processes & related technology

- Knowledge of planning and scheduling process and project management

- Ability to solving problems utilizing Lean principles exhibiting good judgment and a realistic understanding of the issues

- Ability to resolve process, contractor or customer issues

- Skilled in negotiating & conflict resolution with internal and external clients

- Ability to lead and build relationships

- Ability to work collaboratively with excellent written and oral communication skills

Education & Experience

- Bachelor's degree in a related studies and four (4) years experience in design and construction methods of electric/gas/water/utility systems and applicable standards pertaining to the design and operation of utility infrastructure. Experience in building relationships and business acumen

- [OR] Associate's degree in a related studies and six (6) years experience in design and construction methods of electric/gas/water/utility systems and applicable standards pertaining to the design and operation of utility infrastructure. Experience in building relationships and business acumen

- [OR] High School Diploma/GED with eight (8) years experience in design and construction methods of electric/gas/water/utility systems and applicable standards pertaining to the design and operation of utility infrastructure. Experience in building relationships and business acumen

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

- Competitive compensation packages

- Medical, Dental and Vision

- 401k with company match

- Paid parental leave

- Up to 13 paid Holidays

- Paid time off

- Educational Assistance Program

Diversity, Equity & Inclusion:

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

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