Technical Training and Development Specialist

Why Badger Meter?

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.

We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource.

What You Will Contribute:

This position is responsible for developing and administering the Customer Care training program to include all inside sales, customer service and technical support functions. You will partner with the Customer Care leadership team, Salesforce support team, and company partners to understand, document, and train on business processes.

Job Duties:

- Develop and administer a comprehensive Customer Care training program, including Customer Service, Inside Sales, and technical expertise in controls, electrical, engineering, and account team functions.

- Partner with leadership and Salesforce team to understand, develop and administer training and training materials for the corporate Customer Care business processes.

- Create and maintain all corporate Customer Care training and team support documentation, including ensuring compliance with Quality/Audit requirements.

- Strategize and collaborate with Customer Care leaders to execute training and support onboarding of new hires.

- As part of acquisitions, strategize and partner with new Customer Care leaders to execute training and sharing resources.

- Develop and implement new training materials for in-house training

- Participate in survey data discussions and strategize with leaders to target training and document creation based on results and needs assessments.

- Proven experience as an educational instructor or similar role.

- Collaborate with company partners and technical training groups to incorporate technical training within the Customer Care training program.

- Proficiency in MS Office applications, particularly Excel, Word, and PowerPoint.

- Proficiency in on-line learning/collaboration platforms and media, such as Zoom, Google Meet, and MS Teams.

- Ability to adapt to changing priorities and work effectively in a fast-paced environment.

- Ensure activities support and align with department SMART goals to achieve departmental/corporate goals and metrics.

- Ability to travel to customer locations to conduct on-site training.

Education and Experience:

- Required bachelor's degree

- 5 + years of experience in technical training required

- Demonstrated experience in creation of technical course development and implementation.

- Certification in Continuous Improvement/Customer Service preferred

Qualifications:

- Previous experience using a CRM, Order Entry System, ERP, and Microsoft Office required

- Previous experience with Salesforce or a related software platform required

- Experience administering training and creating training materials require

Competencies:

- Collaboration: Work collaboratively with others across the organization to achieve shared objectives.

- Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.

- Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.

- Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Working Conditions:

- Work is performed in an office environment and out in the field.

- Body Positions: Includes standing, sitting, walking, lifting (up to 60 lbs.), talking, hearing and handling.

- Typical noise level is low to moderate.

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.

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