Sandvik

Technical Support Specialist - Sandvik Coromant

Technical Support Specialist - Sandvik Coromant
Notice info
LocationMebane, NC
Job Typefull time
On-site
Mining

About This Job

Sandvik Coromant is looking for a

Technical Support Specialist Location – Flexible within US (Need to cover the west coast time zone)

Sandvik Coromant is the world’s leading supplier of tools, tooling solutions and know-how for the metalworking industry. We believe that engineering is the lifeblood of society - developing, changing, molding and evolving our everyday lives. New opportunity awaits as we enter the future of manufacturing. And we want you to join us!

We are now looking for a curious, confident and business-oriented Technical Support Specialist – someone who wants to ensure successful delivery of our world class premium Customer Experience, focusing on services for today, with the needs of tomorrow in mind. Are you that someone?

Key performance areas

As Technical Support Specialist, you are a member of the Sandvik Coromant Sales Operations team with accountability for the strategic direction of the global sales organization, establishing and reaching the objectives of the sales operations function.
The Technical Support Specialist is responsible for performing customer technical support for products, applications & digital solutions related to Sandvik Coromant total offer via telephone, email and online chat service, capture leads and turn into opportunities.
Follow up on Customer Satisfaction, phone/chat data analysis and sales generated through this customer interaction.


Other Important Responsibilities

To build and inspire an environment of continuous improvement, making best use of resources, technology and opportunities available anchored from global processes and systems, including:
Providing technical and application support via contact center (phone, chat), MS Teams and email for customers, channels, partners and internal employees related to physical products, digital tools and services. This includes, turning, milling, drilling and tool holding product and technical data selection such as cutting data, speeds, feeds, etc.
Processing requests from first line support through CRM case management
Capturing and create leads based on incoming customer, channel and partner requests.


Your background and profile

Proficient in written/verbal English is required, a second language required in some markets
Two - Five years’ experience in a metal cutting manufacturing environment
Able to read and understand customer part drawings
Ability to work through a process and troubleshoot
Promote the online & mobility tools to all stakeholders
Continuous education on new products offering and industry trends
Cross border support for stakeholders in multiple markets
Chat support in multiple languages using contact center solution with translation tool

Your personality inspires us! With strong integrity and a great ability to lead others, you are both capable and genuinely interested in managing and motivating teams and individuals in a virtual, cross-functional and global organization.

You easily create an open and trusting environment, where commitment, collaboration and results are key drivers. Being a natural communicator with sincere customer focus, you interact successfully with all our stakeholders, and you embrace any opportunity to represent our business and shape a profitable marketing position. On top of this, you bring a structured and holistic approach as you work to execute strategies and meet our objectives.

At Sandvik Coromant, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and our customers, and we are looking forward to meeting you.

Benefits

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental and disability insurance, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

How To Apply

For immediate consideration, please visit www.sandvik.com/careers to apply to the Technical Support Specialist position,

Job ID: R0080253. At Sandvik Coromant, we believe that diversity of experience, perspective and background leads to a better environment for our employees, our business and our customers. We’re looking forward to meeting you! Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsolutions.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

Trending Jobs

company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull time
Salary
$55 - $75
Canonsburg, PA
5 months ago
company-logo

Division Order Analyst

Coronado Resources
Job TypeFull time
 
Dallas, TX
2 months ago
company-logo

Professional Landman

Penterra Services, LLC
Job TypeContract
 
Lovington, NM
about 1 month ago
company-logo

Accounts Payable Clerk

LPR Energy
Job TypeFull time
Salary
$65000 - $65000
Dallas, TX
3 months ago
company-logo

Division Order Landman

R. Lacy Services, Ltd.
Job TypeFull time
 
Longview, TX
about 2 months ago
company-logo

Business Analyst – Accounting

Permian Resources
Job TypeFull time
Salary
$110000 - $150000
The Woodlands, Texas
13 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull time
 
Lafayette, LA
5 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull time
 
Dallas, TX
3 months ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull time
 
Houston, TX
over 1 year ago
company-logo

Landman

Stockyards Energy Land Services
Job TypeContract
 
Akiachak, TX
7 months ago
company-logo

Title Landman

Sustain Land Services
Job TypeFull time
 
Norman, OK
4 months ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull time
 
Austin, TX
3 months ago
company-logo

Title Reviewer

Innovation Land Services
Job TypeFull time
 
Pittsburgh, PA
5 months ago
company-logo

contract Landman

HPS Oil & Gas Properties
Job TypeFull time
 
Midland, TX
5 months ago
company-logo

Oil and Gas Title Attorney

Oliva Gibbs PLLC
Job TypeFull time
 
Houston, TX
3 months ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull time
Salary
$45 - $60
Canonsburg, PA
5 months ago
company-logo

Civil/Structural Designer

Dudley Staffing
Job TypeFull time
Salary
$30 - $60
Canonsburg, PA
5 months ago
company-logo

Data Analyst

River City Science Academy
Job TypeFull time
Salary
$20 - $45
Jacksonville, FL
4 months ago
company-logo

Software Integrations Developer

Permian Resources
Job TypeFull time
Salary
$160000 - $210000
The Woodlands, Texas
13 days ago
company-logo

Senior Division Order Analyst

Formentera
Job TypeFull time
Salary
$110000 - $130000
Austin, TX
about 1 year ago