Technical Support Specialist - RV Slideout and Frame Systems
Elkhart, IN
Full-timeAbout This Job
Job Summary:
We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team, providing expert technical support for our RV slideout and frame systems. As a Technical Support Specialist, you will provide exceptional technical assistance to our customers, dealers, and internal teams, resolving complex technical issues via phone, email, and chat.
Key Responsibilities:
•
Respond to customer inquiries via phone, email, and chat, providing timely and effective technical support for RV slideout and frame systems
•
Troubleshoot and resolve complex technical issues related to slideout operation, frame integrity, and system integration
•
Collaborate with internal teams, including sales, product development, and quality assurance, to identify and resolve product issues
•
Develop and maintain a deep understanding of our RV slideout and frame systems, staying up-to-date on new releases, updates, and industry developments
•
Document customer interactions and technical issues, using our CRM system to track and analyze customer data
•
Participate in training and development programs to continuously improve technical knowledge and customer service skills
•
Meet or exceed customer satisfaction and first-call resolution targets
Requirements:
•
2+ years of experience in a technical support or customer service role, preferably in the RV or automotive industry
•
Strong technical knowledge of RV systems, including slideout mechanisms and frame structures
•
Excellent communication, problem-solving, and analytical skills
•
Ability to work in a fast-paced, dynamic environment
•
Strong customer service skills, with a focus on delivering exceptional customer experiences
•
Ability to work independently and collaboratively as part of a team
•
High school diploma or equivalent required; associate degree in a technical field preferred
Nice to Have:
•
Experience with CRM systems and ticketing software
•
Familiarity with RV industry standards and regulations
•
Certification in RV repair or a related field
•
Bilingual or multilingual skills
What We Offer:
•
Competitive salary and benefits package
•
Opportunities for professional growth and development
•
Collaborative and dynamic work environment
•
Opportunities for on-site training and product familiarization
Job Type: Full-time
Benefits:
•
401(k)
•
401(k) matching
•
Dental insurance
•
Employee assistance program
•
Health insurance
•
Life insurance
•
Paid time off
•
Vision insurance
Schedule:
•Day shift
Day shift
Work Location: In person
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