Jaxson Rollforming

Technical Engineer

Amityville, NY

Full-time

$50,000-$55,000

About This Job

Job Overview About Infinity Drain:

Since 2007, Infinity Drain has been a leader in the North American plumbing industry, known for its innovative, premium-quality decorative shower drains. Our commitment to craftsmanship and precision drives our continued growth and success. We are proud to manufacture our products in Amityville, NY.

Technical Engineer’s Purpose:

The Technical Engineer provides effective technical and customer service support for our operations. Utilizing in-depth knowledge of company products and industry standards, the role ensures the highest level of customer service while fostering long-term relationships between the company and our customers. The position requires the effective use of internal systems to resolve technical and customer service issues efficiently.

Key Responsibilities:

•

Customer Interaction:

•

Serve as the primary point of contact for customer and independent sales rep inquiries via phone and email.

•

Respond in a clear, friendly, and professional manner while actively listening to determine the best way to address the issue.

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Educate customers on product features, installation procedures, and industry standards.

•

Ensure all technical and customer service issues are thoroughly addressed, redirecting inquiries as needed.

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Maintain accurate call logs and documentation for future reference and follow-up.

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Technical Support:

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Assist customers with technical issues by analyzing problems and offering practical solutions.

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Interpret customer drawings and details for new orders to ensure accuracy and feasibility.

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Generate cost estimates for both stock and custom products.

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Develop shop drawings and models for parts using AutoCAD and/or SolidWorks.

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Create sheet metal models for fabrication.

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Meet performance metrics, including call quality and efficiency.

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Collaboration and Coordination:

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Work closely with internal teams, including customer service, order entry, and shipping, to resolve issues.

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Provide merchants with comprehensive procedures for account changes or technical updates.

Qualifications:

•

Education:

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High school diploma or equivalent (required).

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Experience in a help-desk or technical support role preferred.

•

General IT knowledge and experience with technical troubleshooting are highly desirable.

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Bilingual skills are a plus or may be required based on business needs.

•

Skills and Competencies:

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Excellent telephone etiquette and customer service skills.

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Strong problem-solving abilities, including technical troubleshooting.

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Proficiency in AutoCAD and/or SolidWorks (preferred, training provided).

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Detail-oriented with strong organizational skills to manage multiple tasks.

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Ability to maintain composure and deliver quality service in a high-volume environment.

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Willingness to participate in ongoing training and development.

Benefits:

•

Competitive base salary $50,000 - $55,000 Annual Salary

•

Comprehensive health, dental, and vision insurance

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Profit sharing and 401(k) plan

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Paid time off and 9-10 paid holidays

•

AFLAC, pet insurance, and additional wellness programs

Core Values:

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All-In: Committed to teamwork and collaboration.

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Responsive: Proactive in addressing customer needs.

•

Engaged: Passionate about quality and innovation.

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Problem Solver: Driven to find solutions and improvements.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

•

401(k)

•

Dental insurance

•

Health insurance

Compensation Package:

•

Profit sharing

•

Weekly pay

Schedule:

•
8 hour shift

Experience:

•

Customer service: 1 year (Preferred)

•

AutoCAD: 1 year (Preferred)

•

General IT Knowledge: 1 year (Required)

Language:

•
English (Required)

Ability to Commute:

•

Amityville, NY 11701 (Required)

Ability to Relocate:

•

Amityville, NY 11701: Relocate before starting work (Required)

Work Location: In person

Technical Engineer

About This Job

Technical Engineer’s Purpose:

Key Responsibilities:

Qualifications:

Benefits:

Core Values:

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

Compensation Package:

Schedule:

•8 hour shift

Experience:

Language:

•English (Required)

Ability to Commute:

Ability to Relocate:

Work Location: In person

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