Team Lead, Field Customer Service

Position Description Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!

What You Will Do

Performs lead duties and assists employees engaged in customer service field activities.

Drive and maintain service truck.

Load, Unload, And Operate Tools And Equipment Including

- Crescent and pipe wrenches

- Pliers and screwdrivers

- Meters and regulators

- Carbon monoxide testers

- Combustible gas indicators

- Ladders

Turn gas service on and off. Install, remove, adjust, and repair meters, regulators, and related equipment.

Examine and adjust all types of gas fired equipment.

Investigate Customer Related Orders And Emergency Situations Including

- High bills

- Fumes

- Pressure problems

- Possible leaks

Investigate accidents in which natural gas might have been a factor.

Consult with customers, dealers, and installers on gas piping and related equipment.

Train, direct, and supervise employees performing customer service activities.

Maintain Various Records Including

- Orders completed

- Investigations completed

- Customer information

- Miles driven

- Meter inventory

- Leak cards

- Meter reads

- Timesheets

- Service Orders

Regular and reliable attendance is required in performance of job.

Employee may be required to perform additional duties as assigned.

What Will You Need

Experience in field customer service.

Experience in use, function, maintenance, and/or repair of tools and equipment applicable to position.

Experience with application basic arithmetic: addition, subtraction, multiplication, and division (tested).

Application of formulas to calculate load requirements.

Working knowledge of transmission and distribution pipeline system operations.

Experience In

- Company and governmental customer service/safety procedures

- Gas appliance and gas piping codes and requirements

- Electrical and mechanical components of gas-fired equipment

- Basic, advanced, and specialized customer service activities

- Customer Service System and customer accounting procedures

- Use of two way radios and FMS system (where applicable)

- PragmaCad/Moblit

- FSO/CGI

- Maximo

Demonstrated ability to train and direct; knowledge of personnel policies and procedures.

Experience in reading and interpreting maps, atlas pages, house numbers, blueprints, wiring diagrams, pipe sizing tables, and flow charts.

Demonstrated ability to read and write fluently in English.

Minimum Applicable driver's license

Lift and/or move objects weighing up to 20 pounds 40 50 times a day; up to 40 pounds 7 10 times a day; over 50 pounds 2 3 times a day.

Climb ladders; stoop, kneel, and crawl on floors and bare ground to access, adjust, and/or repair gas appliances, meters, and equipment.

React immediately to emergency situations to prevent injury to self and others.

Smell odorant in natural gas.

Able to operate tools and equipment required.

Communicate and/or exchange information and instructions.

Visual Abilities Sufficient To Perform Job Duties. Diversity at ONE Gas

Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

- Medical/Dental/Vision packages that fit your family's needs.

- Paid Time Off

- 401K that is 100% matched up to 6%.

- Profit Sharing Plan

- Paid Parental Leave

- Basic and Operation Employee Term Life Insurance

- Education Assistance and Tuition Reimbursement

Position Requirements

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.