Tap Sales Representative

Minimum Requirements

Education and Experience

- High School Diploma or GED.

- Minimum 1 year of related work experience.

- Any equivalent combination of certifications, education, or experience that provides the required skills, knowledge and abilities for the position.

Position Summary

Under general supervision, perform a wide variety of activities in response to requests for water service. Review and process tap applications and stub-in agreements. Evaluate site plans and determine appropriate documentation and reviewer approvals. Explain all tap-related policies and procedures and the department’s Engineering Standards and Operating Rules. Assist Plan Review coordinators with projects.

Essential Duties and Responsibilities

- Respond to walk-in, email, and telephone inquiries regarding the sale and modification of water supply licenses, inquiries concerning replacement taps, cut-off taps, fire lines, cancellations, and characteristics of contract service areas.

- Answer applicant questions regarding the policies and procedures for processing water supply licenses and monies collected.

- Calculate System Development Charges (SDC) for new and modified service connections. Accurately determine appropriate SDC credit by reviewing internal historical documents and external records.

- Evaluate license status, reactivate water supply licenses, and retroactively bill accounts when applicable.

- Process payments for Sales Administration customers and a variety of organizational functions.

• Carry out the department’s Tap Allocation and Participation programs. Supply and explain information concerning programs.

- Interpret maps and indexes of the various departmental distributors to verify main installations and distributor boundaries.

- Maintain contingent employee status with the City & County of Denver for access to City & County of Denver permitting software and project files.

- Monitor Large Volume water users and send notifications, including penalty charges when usage is exceeded.

- Provide organizational support for tap record inquiries including Lead Reduction Program audits, and service line replacement configuration questions from field staff. Review Lead reimbursement program applications and request refunds. Coordinate resolution for inactive lead taps.

- Coordinate the Tap Sales review process by providing design comments on site plans and routing plans to the appropriate reviewers until design approval. Act as a project champion between customers and internal Denver Water review teams through project completion.

- Respond to inquiries regarding Will Serve Letter requests.

- Create, update, and adhere to standard work procedures.

- Assist with special projects, compile information on district services, run specialized reports, and track distributor taps.

- Perform related work as required.

Denver Water is committed to creating a diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Applications will be accepted until a sufficient number is received. Denver Water reserves the right to either close or extend a posting.

Denver Water proudly serves high-quality water and promotes its efficient use to 1.5 million people in the city of Denver and many surrounding suburbs. Denver Water aspires to be the best water utility in the nation. The organization is a responsible steward of the resources, assets, and natural environment entrusted to us to provide a high-quality water supply, a resilient and reliable system, and excellent customer service.

Denver Water offers excellent benefits that include a pension plan, 401K Plan with a 3% match, 457 Deferred Compensation Plan, Health and Dental coverage, Life Insurance, and Paid Time Off. A background check will be conducted to verify the information submitted on the application. Please be sure that all information on the application is correct and complete, do not say ""see resume"". If the application is not fully completed, we (Denver Water), will not accept your application.

We are committed to the health and well-being of our employees. Smoking, including e-cigarettes, is prohibited on all Denver Water property.

An offer of employment may be contingent upon satisfactory results of a post-offer drug test and alcohol. Denver Water tests for the following: amphetamines, cocaine, marijuana (THC), opiates, and phencyclidine (PCP). A strength test may also be conducted due to the physical requirements of the position. If the position is deemed safety-sensitive or requires a CDL you will be placed on the random drug and alcohol testing list which means you may be tested if your name is selected while employed at Denver Water.

Denver Water is an Equal Opportunity Employer. We are dedicated to building a culturally diverse workforce. We encourage applications from women, People of Color, veterans, and people with disabilities.

Anthony Harper

1600 W. 12th Ave.

Denver, CO. 80204-3412

anthony.harper@denverwater.org

EOE/MF