Systems Analyst/QA 2 or 3

Non-Union Position

Applications Support Group 3; Portland, Oregon (US-OR)

Hybrid schedule available for Oregon & Washington residents.

Regular FT

Posting # 5259

About Us:

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.

In addition to environmental stewardship, we’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.

The Role:

System/QA Analyst (SA/QA) is a subject matter expert for the Customer Information System (CIS), its Integration with other systems and work across all CIS entities to glean a holistic outcome. This includes Customer, Account, Premise, Service, Contacts, Residential/Commercial/Industrial Billing, Service/Meter Order, Credit/Collections, Meter Reading, Meter Inventory, Meter Compliance work including Meter Proving, Sampling and Testing, Cash Processing. Functional and process knowledge is applied to integration with peripheral applications.

SA/QA works closely with the Business, IT&S Development, the PMO and Contractors to meet Corporate and Business initiatives. SA/QA maps Business process and requirements to Development design and translates it to a Test Plan. SA/QA supports monthly CIS and quarterly Systems Integration releases and emergency fixes in addition to day-to-day activities. SA/QA performs CIS Control file (configuration) changes, CIS Security requests and is responsible to document change and testing to meet SOX Controls. Day to Day:

Knowledge of software testing methodologies and processes

Utilize Business, Functional requirements and Design documents in developing test cases for positive and negative scenarios

Apply Systems knowledge in identifying downstream impact to other Business areas

Create test plans including all phases of Unit, System, Integration and Regression for projects

Perform DB2 or SQL ad hoc requests for CIS data analysis and to build Test Beds

Isolate, replicate, and report defects and verify defect fixes

Support monthly production releases throughout the Software Development Life Cycle (SDLC)

Test Interfaces and middleware integrity i.e. BizTalk, MQSeries, and tools like GoAnywhere

Establish and maintain productive business partnerships across the organization

Support end Users in the Field, Call Center, Billing and Rates

Perform CIS Control file changes and CIS Security ad hoc and for regular releases

Other duties as assigned to ensure efficient and effective system operations

Support company commitment to a culture of safe work practices Come on your first day with:

Bachelor’s degree in Information Technology/Management Information System or equivalent education and experience

3 years of related experience for a Level 2 position. Additional years’ experience with progressively more complex responsibilities required for Level 3 consideration

DB2 and SQL experience preferred

Understand Test Methodology, Test Planning, Strategy, Execution, and defect tracking

Exceptional oral, written communication

Ability to work with changing requirements/priorities

Technical aptitude, problem-solving ability with consistent focus on Customer support

Proven ability to be self-managed

Ability to prioritize multiple tasks, projects to meet tight schedules

Exceptional organizational skills

What we offer:

Health & Wellness –

Rich health insurance benefits with competitive employer contribution

Free access to an online wellness resources platform

Work Life Balance -

Up to 23 Vacation Days

80 Hours of Sick Time

10 paid holidays and 3 floating holidays

Flexible work arrangements

3 weeks paid parental leave

Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women’s Network and many other Employee Resource Groups

1500 sq foot exercise facility and secure bike room

Financial -

Meaningful annual incentive bonus opportunity in addition to base salary

Competitive 401K company contribution and match

15% discount on NW Natural stock through Employee Stock Purchase Program

Up to $5250 a year in tuition reimbursement

Wellness incentive program

Discounts -

20% off natural gas service

Up to 30% discount at NW Natural Appliance Center

TriMet Pass for all HQ employees

Generous discounts with Verizon & AT&T Wireless

Base salary range: $79,500.00 - $109,100.00 (Level 2) or $96,000.00 - $136,800.00 (Level 3) per year, depending on qualifications

Annual Target Incentive: Level 2 , 9.5% target

Level 3, 9.5% target

Targets are calculated using eligible earnings during plan year participation. Payout, if earned, is based on company and individual performance for each plan year and may range from 0% – 200% of target. Targets are subject to change in subsequent plan years. Must be employed by September 30 in order to receive any prorated payout.

https://www.nwnatural.com/about-us/the-company/careers

Deadline: 5/6/25

Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations.

All applications must be submitted through NW Natural’s Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.

NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates’ diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at employment@nwnatural.com or (971) 979-6341.

NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.