System Specialist

Introduction:

At PipeCom, we are committed to seamlessly integrating SCADA and industrial automation solutions that connect control centers to field operations, ensuring safe, reliable, and efficient asset management. Our vision is to be the premier provider of turn-key automation and integration services, recognized for innovation, reliability, and setting the industry standard. We empower the upstream and midstream industries by combining cutting-edge technology with expert talent to drive success.

We are seeking a highly skilled and experienced Senior BMC Helix Consultant

to support the design, development, and maintenance of our enterprise ITSM solutions. This temporary role is ideal for a seasoned professional with deep expertise in BMC Helix Digital Workplace, Business Workflows, Innovation Studio, ITSM, and Remedy AR System. This is a key role in enhancing our service management capabilities, supporting integrations, and ensuring the stability and performance of our BMC Helix environment.

Responsibilities:

- Design, develop, and maintain BMC Remedy workflows, forms, reports, dashboards, Developer Studio, Innovation Suite, and DWP Catalog.

- Develop and maintain BMC Helix Business Workflows and Digital Workplace solutions.

- Lead architecture, configuration, and deployment of BMC Helix solutions.

- Design and implement integrations with enterprise systems (e.g., identity management, service desks).

- Troubleshoot complex issues across the full technology stack (application, database, network, OS, client).

- Collaborate with stakeholders to gather requirements and deliver scalable, maintainable solutions.

- Develop custom utilities and enhancements to extend BMC Helix capabilities.

- Provide mentorship and knowledge transfer to internal teams.

- Participate in beta testing, early access programs, and community engagement initiatives.

Qualifications:

- Experience:

- 3+ years of BMC Helix/Remedy development experience. - 5+ years of hands-on experience with BMC Remedy/Helix platforms.

- Proven track record in enterprise ITSM implementations and integrations.

- Helix Digital Workplace Advanced 20.x and greater.

- Helix Digital Workplace Catalog 19.x and greater.

- Helix ITSM 19.x (Professional) and greater.

Technical Skills:

- Strong knowledge of BMC Remedy ITSM architecture, data model, workflows, and forms.

- Experience with BMC Digital Workplace and Business Workflows.

- Proficiency in troubleshooting across application, database, and infrastructure layers.

- DWP Catalog experience, BWF, Dashboards, and Innovation Studio will really help with what the team is needing.

Other:

- Strong understanding of ITIL processes and service management best practices.

- Excellent communication, documentation, and stakeholder engagement skills.

- Ability to work well within a team.

Preferred

- Experience with BMC Innovation Studio.

- Familiarity with BMC Remedy ITSM integrations.

- REST API Experience is a big plus.