System Operator - Level I

Purpose of Position

Essential Duties

Job Requirements and Classifications

Education: An associate degree in electrical engineering preferred. An applicable college degree or four years' experience in electrical utility operations and/or customer service may be substituted for the associate degree in electrical engineering.

Experience: Experience in systems operations consisting of emergency switching operations, receiving and analyzing trouble calls, restoration of service, maintaining accurate logs of outages, loads, voltage levels, and using system maps required for full implementation of the job duties and responsibilities.

Job Knowledge and Skills: Is fully competent and can perform distribution and 44kv, 100kv, and 230kv transmission switching. Can review transmission and distribution switching. Knows all transmission substations, type of substation, voltage, and line feeds. Knows all distribution substation numbers and the location each substation serves. Also, has a general knowledge of how many circuits are served from each station. Is fully competent and can complete all daily, weekly, and 50% of the month ending reports accurately and unassisted. Has a strong understanding of the Key Performance Indicators for Reliability and their significance. Is fully competent and can operate SCADA (Supervisory Control and Data Acquisition), access reports, and identify all alarms displayed by SCADA. Is fully competent in OMS (Outage Management System), MDM (Meter Data Management), and AMI (Advanced Metering Infrastructure) processes and applications. Above average computer skills are essential, including use of Microsoft 365 and the ability to quickly learn and utilize various computer applications.

Is fully competent in CIS (Customer Information System) processes and can navigate the application effectively and efficiently. Is fully competent in member service, identity theft prevention, and can effectively and efficiently communicate with the membership using proper telephone standards. Is fully competent in the delinquent notification and processing. Is competent in IVR (Interactive Voice Response) callout functionality and can initiate a callout. Understands all System Operator processes and can manage the workload through proper prioritization striving toward operational effectiveness and efficiency.

Is competent in all System Operator application processes and functionality and uses each application in an effective and efficient manner. Is competent in the interpretation of one-line diagrams, basic electrical symbolization, and can navigate all physical and electronic maps. Is competent in load control procedures and can initiate load control upon request. Is competent in all communication applications and is striving toward application effectiveness and efficiency. Is competent in security applications to the level of granting access to remote locations, alarm arming/disarming, and camera monitoring. Exhibits proper safety protocols in all activities.

Must be skilled in both oral and written communications. Must have the ability to recognize, evaluate, and offer potential solutions for all problems and situations that arise within the System Operations Center. Must be able to maintain selfcontrol in situations of extreme pressure while juggling multiple priorities in a fast-paced environment. Must display a strong attention to detail and organizational skills in all areas of work. Must provide knowledgeable and courteous service to the members and employees of Blue Ridge Energy at all times. Must be willing to participate in additional selftraining and educational programs as necessary.

Normal Work Hours: Working conditions will be normal office conditions. This position will be required to work a rotating shift schedule and is subject to being called in at any time to assist in the case of an emergency. Must be available and able to work first, second, or third shift as assigned and as required. Occasional field trips to distribution substations, transmission substations, distribution facilities, construction sites, and district offices required.

Overtime Status: This position is subject to the overtime requirements of the Fair Labor Standards Act, as amended.

Non-Discrimination: This position shall be filled on the basis of qualifications and ability to perform essential job functions, and without regard to race, religion, sex, color, age, national origin, or disability.

EEO Classification: Technicians (3-B)

Physical Activity Requirements (Type): G, M, P, Q, R

Physical Demands Requirements (Degree): A

Visual Acuity Requirements: A

Working Condition Requirements: L

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Note for external candidates: For best results and a fully complete application, we recommend applying through our website at breemployment.com