Support Technician (Spanish Speaking)

THOROUGHBRED PERKS

FLEXIBLE WORK HOURS

Inspiration doesn’t work 8 to 5 and neither do we (unless you’d like to of course…). As long as you put in your 8 hours a day, we don’t mind when you start or finish. That means you can put life first, avoiding the traffic, hitting the gym, ferrying kids or catching up on your beauty sleep. Your call.

TUITION BENEFITS

When you learn, we learn, which is why we actively promote a culture of constant personal development. If it’s a course of study that we prescribe, it’s on us. If there is something else you’d like to pursue and it’s in your line of work, we will come to the party with a generous contribution to your tuition and some time off to study.

COFFEE CONNOISSEUR?

Cappuccino, flat white, espresso, macchiato, short, long, black, white, we have it all. As much bean-to-cup coffee as you can drink, guaranteed. Or for those less dependent on caffeine, there’s also tea, milo and hot choc to fuel your day. Oh, did we mention it’s free…?

WORK HARD, PLAY HARD!

Fancy a little competition? Join in the weekly soccer match or if you prefer, go digital and challenge your mates on the LAN or canteen PS4. Friday afternoon drinks, social braais and team building events are also a regular treat for the less competitively inclined.

COMFORT FIRST!

We’re not strict when it comes to what you wear to work.

We want you comfortable, not stuffed into a suit, so by all means, keep it casual.

LOCATION, LOCATION, LOCATION!

They say it matters and we agree! All our offices are located in prime locations. The beach, a warm ocean, gym, great restaurants and world-class shopping malls all within 5 min of our Durban Campus.

Location: Dallas Fort Worth, USA

Remuneration: Market-related Experience Level: Intermediate

A Field Support Technician is required to travel extensively both locally within the USA and abroad, and will be away from home for at least two to three weeks of every month.

The Junior Field Support Technician is responsible to provide professional service and support to all ThoroughTec customers in their specific region of operation. The Technician will be traveling to all customer sites to execute services, repairs, commissioning of systems, and emergency call-outs. In addition, the technician will be responsible for contacting all clients on a regular basis to check on the health and use of their systems, and to build lasting customer relationships. When in the office the technician will also be required to attend to any technical issues reported and assist with setting to work as required.

The main purpose of this job is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities:

- Maintenance, servicing, testing and repair of simulator systems deployed at various client sites globally.

- Diagnose errors and/or technical problems correctly, and determine proper solutions. Implement solutions where possible.

- Commissioning of systems at client sites.

- Conduct training at client sites during commissioning on the use of the system, as well as when specifically tasked to provide training.

- Manage all on site installation, repairs, maintenance, and testing tasks (when this takes place in a team environment).

- Attend to emergency call-outs (telephonically or physically).

- Build positive and lasting relationships with customers.

- Regular telephonic and electronic communication with clients on an ongoing basis.

- Produce timely and detailed service and repair reports, as well as documenting service and installation actions by completing appropriate ThoroughTec forms, reports, logs, and records.

- Always follow company procedures and protocols.

- Cooperate with other disciplines within ThoroughTec when necessary, and share applicable information gained during site visits across the organisation (e.g. potential system improvements).

- Comprehend customer requirements and make appropriate recommendations/briefings to relevant parties within ThoroughTec (e.g. Business Development Team).

Requirements:

- Willingness to travel extensively, for long periods of time.

- Strict self-discipline and able to work independently for long periods of time.

- Proven field service experience.

- An IT and networking qualification/certification (e.g. A+, N+, MCSE).

- A technical or mechanical qualification/certification (e.g. N5, N6).

- Ability to troubleshoot, test, repair and service electric, electronic and mechanical components and equipment.

- An excellent command of English, both spoken and written.

- Excellent telephone etiquette.

- Client facing/account management experience will be beneficial.

- Must have the ability to communicate verbally in Spanish.

If you do not hear from us within two weeks, please consider your application unsuccessful.