Support Services Spec

General Summary of Position

Performs a variety of tasks for the departments within support services including, but not limited to transporting patients and items, delivering linen, food, equipment and medical supplies, receiving medical supplies and/or equipment, patient room cleaning, trash and soiled linen pick-up, assisting in maintaining all areas of the Food Service department in a sanitary condition including heavy cleaning, and washing dishes, pots, and pans. The Support Service Specialist may work in any of the following departments: Central Patient Transport, Clinical Equipment Support, Environmental Services, Food and Nutrition Services, Supply Chain, and/or Linen Distribution.

Performs a number of tasks within Support Services including, but not limited to: the duties of the following job titles of Material Handler, Receiving & Shipping Specialist, Food Service Worker I/II, Central Transport Assistant, Environmental Services Aide, Hospitality Assistant, Waste Technician, Linen Distribution Assistant, Equipment Ortho Technician.Completes other duties and special projects as assigned by the Support Services Staffing Manager/Float Pool Manager or designee.Activates and dispatches all stat calls, pages and code teams in emergent situations including Code Blue, Code Yellow, Code Orange, Code Pink, Code Stork, Code Heart, Code One, Code Rapid Response, Code Critical Airway, Code StarPort, Code Red, Code BERT, Code Black, Code Green, Code Purple, Code Gray, Code Silver, Code White, Stat EKG and Anesthesia Stat.Monitors the emergency alarm system and maintains appropriate alarm log in the communications system data base.Maintains the Communication Center as a base station for emergency, security, fire, and engineering calls. Monitors emergency alarm(s) on computer screen. Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.Assists with the training of new hires and temporary employees on Computer Maintenance Management System (CMMS), customer service database, email, Live chat and Call Center procedures.Provides informal assistance such as technical guidance and/or training to co-workers.Provides Call Center services. Documents/relays messages received for clients per established procedures to include: Physicians, house staff, and other WHC personnel. Requests for engineering services and other appropriate MWHC departments.Completes data entry in multiple systems including: Intellides Everbridge Physician On-call scheduleTracks, updates, and edits changes to physician on-call schedule. Contacts physician and other providers using on-call schedules and paging or other text messaging systems.Acts as the point of contact for pager distribution.Makes public address announcements.Assists patients, guests, physicians, and MWHC staff in placing external and long-distance calls.Conducts testing of overhead page system and code groups as necessary.Coordinates disaster communications during hospital disasters as appropriate.Participates in on-going education, quality assurance tasks and other projects as assigned.

Education

- High School Diploma or GED required

- Minimum of 3 years of directly relevant job-related experience may be substituted for the educational requirement.

Experience

- 6 to 12 months experience required

Licenses and Certifications

- DL NUMBER - Driver License, Valid and in State (DRLIC) may be needed for specific job functions

Knowledge, Skills, And Abilities

- Ability to read, write and perform basic addition and subtraction

- Ability to comply with basic oral and written instructions

This position has a hiring range of $19.355 - $28.771