Support Analyst – Large Business Customer Service

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Job Summary

This position is responsible for validation and accuracy of Commercial and Industrial (C&I) customer contract interpretation, account set-up and transaction tracking. This position will review signed C&I contracts for set-up accuracy against accepted quote and billing systems as well as resolve Utility enrollment exceptions. This position will identify, diagnose and resolve critical set-up issues to ensure the customer is billed accurately and in a timely manner. Position will also include collaborating with key stakeholders to reduce quoting and set-up errors.

Job Description Key Accountabilities

- Validate terms listed on quote against signed contract

- Perform audit within system to ensure account set-up accuracy

- Perform specific set-up tasks in internal and external systems

- Validate replication to billing system for accuracy

- Identify, diagnose and resolve critical set-up errors

- Monitor and track Utility transactions

- Identify process improvements and make recommendations to management as well as partner with technical personnel for implementation of improvements

- Follow all company, legal and regulatory guidelines

- Perform other duties as assigned

Education, Experience, & Skill Requirements

- 2+ years of experience in a related field such as QC, audit, billing, operations

- Ability to multi-task

- Data analysis between various systems such as SAP, Lodestar, Salesforce

- Root cause analysis

- Strong communication and organizational skills

- Basic skill in computer software applications such as MS Office products, SAP, Salesforce, Lodestar preferred

- High school diploma or equivalent

Key Metrics

- Support departmental SLA’s and work queue achievement

- Maintain qualitative and quantitative measurements related to departmental goals

- Identify and implement process improvements

This position is focused on Ercot LCI contracts and transactions, specifically.

Job Family

General Services

Company

Vistra Retail Operations Company

Locations

Irving, Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today! If you currently work for Vistra or its subsidiaries, please apply via the internal career site. It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws. If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.