Pacific Gas and Electric Company

Supervisor, Customer Fund Management Operations

LocationWest Sacramento, CA
Job TypeFull-time

About This Job


Requisition ID # 164793


Job Category: Legal


Job Level: Supervisor


Business Unit: Engineering, Planning & Strategy


Work Type: Hybrid


Job Location: West Sacramento


Position Summary

Supervise a team of bargaining unit employees within the Customer Fund Management (CFM) department, which is responsible for new business contract processing and administration, new account set up, new business billing exception processing, and providing Non-Energy Billing Support to internal clients.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, particular skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.


A reasonable salary range is:


Bay Area Minimum: $95,000


Bay Area Maximum: $143,000


&/OR


California Minimum: $90,000


California Maximum: $136,000

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
This position is hybrid. You will work from your remote office and your assigned location based on business needs. The headquarters location is West Sacramento.


Responsibilities:

Ensure employees complete work assignments to reach departmental goals associated with the following job tasks (Note – Depending on supervisory assignment, the employee will be responsible for specific areas listed below in this first section):
New business contract set up and associated money processing
Main Line Extension (MLX) review and activation
Base Annual Revenue Calculation (BARC) reviews on applicable Main Line Extension (MLX) contracts
Correct all new business billing exceptions
Ensure timely and effective resolution to all CFM-related customer inquiries
Process New Premise Set-Up requests in Customer Care & Billing (CC&B)
CFM Customer Help Line
Provide support to field employees in the area of contract creation and customer complaint resolution
Manage expenses within the team to ensure compliance with the overall department budget
Supervise, coach, and develop the team to ensure the highest level of customer satisfaction in every interaction with the customer
Reward and recognize employees as appropriate for achievement of goals, demonstration of our company values/behaviors, teamwork, and innovation
Administer discipline as appropriate when work performance, attendance, and behaviors do not meet minimum standards
Communicate Company goals, departmental goals, and changes in processes or programs to employees
Resolve employee conflicts in an appropriate and timely manner
Ensure all CFM regulatory requirements are complete and accurate with sustainable internal controls and procedures


Supervisory Responsibilities:

Recruit/select, communicate expectations, foster employee engagement, coach, develop, mentor, recognize, and reward employees to drive performance and results. Manage union employees.


Qualifications


Minimum:

High school diploma or equivalent
Five years of relevant experience


Desired:

Bachelor’s degree or equivalent
Prior supervisory experience


#featuredjob

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