Store Manager

Job Description

The Store Manager supervises and assists in attaining goals relating to the efficient and profitable management of the store.

You conduct yourself in a professional manner conducive to fostering and maintaining a team attitude resulting in excellent customer relationships and consistent compliance with Company Policies and Procedures.

You direct or perform sales, marketing, order processing, production and distribution for the store and assigned territory by performing the following primary responsibilities personally or through subordinates.

To be successful, the Store Manager must be growth driven, supportive of Metal Supermarkets’ Mission, Vision, and Core Values as well as compliant with Metal Supermarkets’ business system.

WHAT ARE WE LOOKING FOR? THE RIGHT FIT!

ENTREPRENEURIAL SPIRIT – Conscientious work attitude, innovative, service driven and continuously improving

LEADERSHIP SKILLS – Effectively Manage And Motivate Staff

POSITIVE INTERACTIVE / PEOPLE SKILLS – People friendly. You love to help and work with the public

CUSTOMER ORIENTED – Patient, empathic, providing excellent service and solutions to our customers

MOTIVATION & ENTHUSIASM – Love to work in a fast-paced environment

ORGANIZATIONAL SKILLS – Maintain Effective Operations

TIME MANAGEMENT SKILLS – Juggle multiple projects at once

PROBLEM SOLVING ABILITIES - Demonstrated ability to deal with change, make decisions and implement creative solutions.

ADAPTABILITY – Flexibility to respond to a variety of situations and requests

KEY RESPONSIBILITIES INCLUDE:

BUDGETING:

Ensuring the store achieves sales and profitability targets

Reviews product costs and quality; modifies inventory control programs maximizing operations profitability

Competitive analysis

Budget recommendations for management

Effectively employ all marketing and sales resources. These include, but are not limited to, staff telephone skill training programs, social media programs, prospect lists, existing customer information reports, hard copy marketing material, email templates and any other approved programs or resources

Provide input into the development and implementation of strategic initiatives to achieve/surpass budgeted sales and profit objectives

CUSTOMER SERVICE:

Build and maintain a customer service and sales focused culture within the store

Confers with customers and industry representatives to evaluate, promote improved and expanded services in the store territory

Provide consistent, superior customer service by ensuring that all customer needs are recognized and serviced, and that satisfaction is exceeded at all times

HUMAN RESOURCES:

Maximize individual and team potential of all store staff, by establishing clear performance expectations and standards; providing constructive feedback, coaching and training

Evaluate the performance of all store staff and make recommendations to the franchisee

Plan, prepare and approve work schedules, vacation requests and overtime

Ensure compliance with company safety procedures, including training subordinate staff in Safety procedures

STORE OPERATIONS:

Manage and contribute to all aspects of effective store operations including customer assistance, purchasing, quoting, tele-sales, product sourcing and material handling

Manages the purchase of stock and services, distribution, warehousing, and sales records

Maintain strong internal controls over cash and ensuring adherence to correct policy and procedure

Ensure accurate and timely reporting as required

Ensures inventory accuracy through regular cycle counts, effective product management in ERP system, daily analysis of negative stock -on-hand, and the effective implementation of inventory control policies and procedures including purchasing, receiving, scrap, and shorts.

Work in conjunction with the franchisee to effectively recruit for approved positions at the store level.

Ensure proper maintenance of company vehicles and equipment.

QUALIFICATIONS:

Excellent communication skills, including the ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals

Ability to multitask, establish priorities and manage conflict

Strong math skills with an ability to calculate figures and amounts such as discounts, interest, commissions, proportions percentages, area, circumference, and volume

Ability to recognize problems, review data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with necessary variables

Ability to plan work schedules and manage budgets

Computer proficiency including MS office (Outlook, Word & Excel)

Fluent in written and spoken English

Exceptional telephone skills and etiquette

Exceptional communication and listening skills

Metal and metal related product knowledge a definite asset

Company Description

Metal Supermarkets is the world’s largest supplier of small-quantity metals with stores across the U.S., Canada, and the U.K. We sell a variety of metal products and cutting services to businesses and consumers. Our customers love us because of our outstanding customer service. We’re fast, friendly, convenient, knowledgeable, and we’re passionate about service.

Metal Supermarkets is the world’s largest supplier of small-quantity metals with stores across the U.S., Canada, and the U.K. We sell a variety of metal products and cutting services to businesses and consumers. Our customers love us because of our outstanding customer service. We’re fast, friendly, convenient, knowledgeable, and we’re passionate about service.