Sr Product Service and Sustaining Engineer, Electrical

Sr Product Service & Sustaining Engineer - Electrical

Status: Exempt (Salaried)

Department: Global Service – Service Engineering (Dept. 331)

Position Summary

This Product Service and Sustaining Engineer role, with a specialty in Electrical Engineering topics, will drive design efforts to achieve high operational availability, reliability and low life-cycle maintenance cost of Plug Power Electrolyzer systems during product development and early customer deployments. As a key member of the service engineering team, you will build and maintain expert-level technical knowledge and service material related to product operation, performance, and maintenance to assure service technicians, support personnel, and customers are able to troubleshoot and service Plug’s products. You will be responsible for key service deliverables (e.g., Service BOM/Spares List, Corrective and Preventive Maintenance Procedures, Tools & Equipment Definition, Fault Handling Procedures, etc.) during development and early deployments of new products.

This role will also be responsible for the Sustaining Engineering Efforts for the fleet of Electrolyzer systems actively supporting Client operations globally. You will be expected to support both internal and external troubleshooting efforts during operations, Root Cause Analysis (RCA) in the event of equipment failure, and fleet performance in order to maintain Client satisfaction around Key Performance Indicators (KPI). These activities will require inter-departmental collaboration and third-party supplier relationship building to drive design improvement and maintain equipment up-time.

The ideal candidate for this role will have a strong engineering background with applied experience developing and servicing complex electro-mechanical systems, rectifier and transformer packages, medium voltage power systems, large-scale industrial gas plants, or similar types of systems.

Core Duties and Responsibilities

Education and Experience

Plug Power Inc. is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

Estimated Base Salary Range:

$76,900.00 - $115,400.00