Sr Platform Engineer

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday assigned to either the Livonia Service Center, Royal Oak Service Center, or One Energy Plaza. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

General Summary of Job Responsibilities

The Senior Platform Engineer will lead the development and expansion of our internal AI bot platform, which serves as the primary resource for coworkers seeking answers. This role involves scoping, building, and deploying solutions within the AI bot platform, as well as collaborating with other application teams to implement integrations via APIs and webhooks—such as event triggers, queries, and decision paths. You will partner with various business units to ingest new knowledge sources from platforms like SharePoint and ServiceNow. Additionally, you will be responsible for developing rules and criteria to automatically route IT, Security, HR, and Supply Chain tickets to the appropriate teams, eliminating the need for manual intervention.

This role also ensures the platform remains secure and stable. You will monitor platform performance and the health of integrations built on the platform, including APIs. Responsibilities include reviewing audit and change logs for updates or modifications to the platform and its integrations, and responding promptly to any incidents or security concerns.

The Senior Platform Engineer provides design, implementation, management, and Tier 3 technical support for hardware and software platforms. You will troubleshoot complex infrastructure and application platform issues, often in collaboration with teams such as server, network, and information security. As a subject matter expert, you will develop strategies for platform security, compliance, and cost optimization.

Essential Duties and Responsibilities

- Mentor junior engineers and promote best practices

- Develop security and compliance strategies for infrastructure and application platforms

- Troubleshoot complex issues and lead root cause analysis

- Lead automation and infrastructure-as-code (IaC) initiatives

- Design and implement high-availability infrastructure and platform solutions

- Serve as a subject matter expert for the platform

- Optimize cloud and on-premises environments for performance and cost efficiency

- Perform other duties as assigned

Additional Essential Duties and Responsibilities

- Ensure all integrations comply with security and change management policies

- Collaborate with cross-functional teams to identify and implement integration patterns and best practices

- Communicate effectively with stakeholders to gather requirements, provide updates, and deliver solutions

- Administer the AI bot developer platform, including access reviews, permission settings, and system-to-system HTTP(s) connector configurations

- Design, develop, and maintain experience APIs with a focus on usability, scalability, and innovation (primarily using REST APIs)

- Integrate new knowledge sources to enhance the AI bot’s self-service capabilities

- Develop and execute User Acceptance Testing (UAT)

- Maintain architecture diagrams and documentation for standards and policies

Knowledge/Skills/Abilities

- Influence and collaboration

- Technical leadership and mentoring

- Subject matter expertise in platform engineering

- Application and infrastructure design

- Complex troubleshooting

- AI and large language models (LLMs)

- JavaScript

- API integration, authentication, and response handling

Education/Experience

- Bachelor's Degree in computer, science, or related field with four (4) or more years of experience in a platform engineer role

- [OR] Associate's Degree in computer, science, or related field with six (6) or more years of experience in a platform engineer role

- [OR] High School Diploma/GED with eight (8) or more years of experience in a platform engineer role

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

- Competitive compensation packages

- Medical, Dental and Vision

- 401k with company match

- Paid parental leave

- Up to 13 paid Holidays

- Paid time off

- Educational Assistance Program

Diversity, Equity & Inclusion:

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

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