Sr. Network Operations Centre Data Analyst (1-Year Contract)

Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to property managers, building owners and developers across Canada. Wyse is unique in its ability to provide energy consumption transparency and accountability to its customers.

The Sr. Network Operations Centre Data Analyst plays a pivotal role in supporting Wyse's operational performance through advanced analytics, reporting, and data-driven insights. This role focuses on monitoring network health, technician performance, work order efficiency, and meter reliability. The successful candidate will support operational decision-making by providing actionable intelligence, identifying process bottlenecks, and enhancing visibility into Network Operations Centre (NOC) activities.

Key Responsibilities

Analytics & Performance Insights

- Develop and maintain dashboards and KPIs related to technician performance, work order turnaround, meter health, and network uptime.

- Analyze trends in field and remote service operations to identify bottlenecks and recommend operational improvements.

- Conduct root cause analysis on recurring service failures or delays and support the NOC team in developing mitigation strategies.

Operational Reporting

- Prepare regular and ad-hoc reports to support performance reviews, internal initiatives, and regulatory reporting.

- Track and report key NOC metrics including call volumes, issue resolution times, service level compliance, and dispatch efficiency.

- Provide monthly and quarterly performance summaries for internal stakeholders.

System and Data Management

- Leverage tools such as SQL, Excel, and Power BI to extract, cleanse, and visualize large datasets from NOC systems.

- Support the integration of new analytics tools or software platforms used by the Network Operations Centre.

- Maintain data integrity across multiple operational systems (e.g., work order management, ticketing, MDM platforms).

Stakeholder Collaboration

- Work closely with dispatch, customer support, IT, and field operations teams to understand operational challenges and drive data-backed solutions.

- Participate in cross-functional meetings to present findings and align analytics initiatives with business goals.

- Train NOC team members on using dashboards and interpreting KPIs where appropriate.

Implementation of Operational Programs

- This role includes coordinating and managing specific operational programs within the NOC.

- Responsibilities include scheduling technicians to complete tasks related to network recovery initiatives, meter replacements, or other field-based corrective actions.

- The analyst will help ensure program milestones are met by managing timelines, tracking technician availability, and working closely with field operations.

Required Education and Qualifications

- 2+ years work experience in an operational setting: field services, utilities, telecommunications, logistics, manufacturing, etc. Experience with Field dispatch a plus.

- Strong analytical skills with the ability to interpret data, identify trends, and support performance improvement initiatives. Expert knowledge of Excel. Solid SQL.

- Post-secondary education in engineering (ideally Electrical), mathematics, or a related discipline, or equivalent operational experience.

- Excellent communication, problem-solving, and organizational skills.

- Ability to prioritize tasks in a fast-paced, service-oriented environment.

Benefits of Working at Wyse

- Be part of a company that is certified as a Great Place to Work

- Give back to the community through our Wyse Helping Homes Program

- Open yourself to amazing opportunities for career and professional development

- Enjoy our employee perks in retail, travel, restaurants and many more

- We offer an Employee Assistance Program

- Join us in our quarterly employee social events

- Be part of a collaborative environment

- Free parking

- TTC accessible

Our Values at Wyse

- We strive for quality and excellence in everything we do.

- We are proactive and understand our stakeholders' needs, providing innovative solutions to meet them.

- Our priority is ensuring a safe work environment, where the safety of our employees and stakeholders comes first.

- Our people are industry leaders, setting standards in the submetering and utility expense management sectors.

- We foster a positive team environment where we work as one toward common goals, continually encouraging career growth and development.

- We provide consistent, clear communication, ensuring transparency at every stage of the project.

Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

While we value diversity and welcome applications from qualified candidates, please understand that we cannot provide assistance with LMIA-related matters.