Sr Manager, Enterprise Systems & Integration Operations

Requisition ID: 108970

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Job Information

Salary Range: $98,800 - $165,100

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

The Manager Enterprise Systems and Integrated Operations works closely with all IT teams to build and maintain API and file-based integrations, continuously tune and manage all automated overnight batch processing, ensure reliable system availability and maintenance of all critical business facing systems. S/he will define our IPaaS and operational support strategy, and manage the lifecycle of tools in this space toward a unified framework that supports all of our needed integration, automated batch processing and system availability patterns.

This role is expected to work closely with our architecture, project, product and domain teams to ensure that all system integration, automated batch processing, and system availability investments align with our company business, technical and domain strategies. Evaluating viability, cost effectiveness and engagements with partners related to ongoing enhancements and project demand will be the key responsibility of this role.

This role also has a responsibility to enable facilitated self service capabilities for development and product support teams through developer portals, mock services as well as testing frameworks

Key Accountabilities

- Oversee integration, automated batch processing, and system availability, while guiding team vision, strategy, and planning in coordination with related teams.

- Continuously improve patterns, practices, and operational efficiency within the team.

- Evaluate technology choices such as native cloud, SaaS and open source by querying providers, conducting POCs and providing evaluations of each opportunity, including ROI evaluations under projected volumes of use

- Ensures system integration, automated batch processing, and enhanced system availability security capabilities align with and integrate with our broader hybrid cloud / data center ecosystem

- Provide design feedback into all current and planned systems that would benefit from enhancements to or requisite capabilities for new integration, batch processing or resiliency and reliability services

- Implement proactive system monitoring and cost management solutions so business areas and technical domains can easily track, monitor, forecast and optimize their performance needs and costs

- Forecast and budget associated costs on a monthly/annual basis based upon the current/past spend.

- Provide clear and transparent feedback to T&I peers, senior leadership, and business teams

- Cultivate a customer / employee orientation across all team members and peer

Knowledge/Skills

Knowledge & Competencies:

- Programming and multi-operating system administration experience skills required

- Infrastructure as code: Automation tooling with Terraform or CloudFormation

- Monitoring: Working knowledge of logging and telemetry systems such as (Splunk, Loggly, App Dynamics, CloudWatch, SAP CALM) and or native IPaaS log and monitoring systems

- Knowledge of capabilities and limitations of cloud technologies

- Expertise in API systems such as Mulesoft, SAP CPIS, AWS API Gateway, Apigee or similar API management tools

- Possess good knowledge about modern SAP technologies, modern extensibility paradigms to extend the core without modifying it

- Familiarity with agile methodology

- Demonstrable history of working with SaaS, native cloud technologies and migration processes

- Knowledge in design and deployment of integration, automation and operations systems in a hybrid cloud environment

- Possess a sound understanding of technologies such as RESTful and SOAP, HTTP/HTTPS protocol usage, proxies, security concepts and controls of public interfaces

Soft Skills:

- Excellent interpersonal and communication skills and proven ability to work effectively at all levels in the organization

- Strategic skills to develop long term visions and the ability to translate them into actionable roadmaps that are broadly accepted

- Proven track record of successful team leadership and development

- Positive “glass half-full” attitude, pleasant to work with, focused on customer satisfaction

- Detail oriented

- Proactive, persistent, passionate, creative, flexible, and dependable

- Strong customer and user experience focus

- Good presentation skills engaging a variety of audiences potentially up to the ELT

Experience/Education

- Bachelor’s in Computer Science / Information Technology / Information Systems / Accounting or Business or related field of Engineering

- Masters or MBA preferred

- Over 10 years overall experience with Information Technology / Information Systems

- 6-8 years’ functional / technical experience with custom developed applications / products

- 5 years’ experience leading or technically leading a technology function

- Successful experience with implementing strategy across an organization

- 4+ years of related technical individual contributor experience in cloud service provider

- Familiarity with various software design and architectural patterns

- Experience presenting to and interfacing with internal customers

Certifications & Licenses

Licenses: AWS Certification is a plus

Work Environment

Standard office environment

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.