Specialist Jr, Accounting

JUNIOR ACCOUNTING SPECIALIST

This position will be filled as a NE6, depending on relevant experience, and may be assigned to any of the Billing Services teams. This position is not remote and will require 4 days working in the office.

JOB SUMMARY:

This position’s primary purpose is to provide accurate and timely billing for Georgia Power’s retail electric service accounts on various rates and programs. These employees do so by analyzing customer accounts and performing the necessary transactions needed to resolve billing and service order exceptions as outlined in the Company’s Standards, policies, and procedures.

JOB REQUIREMENTS

- High School Diploma

- Comprehensive knowledge of Customer Service and Billing work processes

- Process knowledge and skills of service orders, adjustments, WFM’s, NESB’s, billing and payment options, itemizations, and account analysis

- Ability to manage complex business issues in an environment where change is routine

- Knowledge of GPC Rules and Regulations, standard policies and procedures

- Skilled use of computer and software application tools - Microsoft Office, CSS, ARMS, Sensus, MDM Webreads, PayGo, eGain and other peripheral system applications

- Working knowledge and understanding of simple and complex Billing methodologies, including rates, riders, taxes and adjustments (standard and prepaid rates)

JOB RESPONSIBILITIES:

- Review, correct and process exceptions for billing/service order transactions from WFMs or other sources

- Analyze customer account transactions and energy or demand data

- Validate daily and monthly billing and take corrective action when necessary

- Render each customer an accurate and timely bill utilizing all the tools and information available across all billing related systems

- Process miscellaneous requests received via miscellaneous work items, email or eGain (i.e. Prepay)

- Process CSS service order exceptions utilizing data available across a myriad of systems

- Process special projects related to complex operations, such as end of cycle PrePay reconcilements, cross meters corrections, bulk rate corrections, and AMI or meter exceptions

- Record and maintain accurate billing documentation on accounts

- Support periodic audits, tax and rate verification and billing adjustments (i.e. Franchise Fee, sales tax, rate audits)

- Effectively respond to the requests of internal partners to support the needs of electric service customers

- Generate routine or ad hoc reports and assist with the analysis of data

- Adhere to all guidelines to ensure that transactions are properly summarized and reported, and that assets are safeguarded

- Support other customer-focused organizations in resolving customer issues (i.e. Metering Services, External Affairs, etc.)

- Participate in call support as needed for outage restoration and other situations resulting in high call volume

BEHAVIORAL ATTRIBUTES DEMONSTRATED:

- Behaviors consistent with Our Values of safety first, unquestionable trust, superior performance and total commitment

- A strong focus on Safety Excellence

- Effective interpersonal and conflict resolution skills to build teamwork and trust

- Excellent analytical, problem solving, and decision-making skills

- Excellent verbal and written communication skills

- Good organizational skills and ability to multi-task

- A focus on the customer with the ability to adapt to constant change

- Sound judgement and discretion concerning confidential and sensitive issues/information

- Being a team player with the ability to build and maintain effective relationships

- High initiative and focus on personal development

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 13820

Job Category: Customer Service

Job Schedule: Full time

Company: Georgia Power