Delta Utilities

Specialist, Digital Communications

LocationNew Orleans, LA
Job Typefull_time

About This Job

Job Summary/Purpose

Delta Utilities is seeking a hands-on and detail-oriented Digital Communications Specialist to support the execution and maintenance of digital initiatives across web, social media, and other digital platforms. This role will help ensure a smooth and engaging digital experience for customers, particularly during our service expansion. The ideal candidate will have a strong grasp of digital tools and a passion for improving customer interactions through digital channels.

Job Duties/Responsibilities Digital Support & Execution

Assist in carrying out digital activities that align with Delta Utilities' goals and enhance customer experience.
Maintain and update the company website to ensure content is accurate and user-friendly.
Track and report on basic digital performance metrics to support continuous improvement.
Research digital trends and tools relevant to the utility industry and share findings with the team.


Customer Experience

Help implement user-friendly digital features that improve customer interactions.
Support the setup of digital onboarding materials for new customers transitioning from Entergy.
Coordinate with customer service teams to ensure digital tools meet customer needs.
Review customer feedback and journey data to suggest improvements to digital touchpoints.
Assist in tailoring content and experiences for different customer groups.


Content Management

Upload and manage digital content across platforms, ensuring consistency with brand guidelines.
Help organize and schedule content that informs customers about services and updates.
Use content management systems to publish and maintain digital assets.
Check that all content is accessible and mobile-friendly.
Work with Communications and Marketing teams to align messaging across channels.


Digital Marketing & Analytics

Support the execution of digital marketing campaigns to promote brand awareness and customer engagement.
Schedule and post content on social media platforms and monitor basic engagement metrics.
Use analytics tools to gather data on digital performance and assist in preparing reports.
Help optimize digital channels based on performance insights and user behavior.


Technology & Platform Coordination

Collaborate with IT to report technical issues and ensure digital platforms are functioning properly.
Coordinate with external vendors or agencies on digital tasks as needed.
Test and provide feedback on new digital tools or platform updates.
Assist in tracking progress of digital projects and maintaining documentation.

Minimum Requirements Minimum education required of the position

Bachelor's degree in digital media, marketing, communications or related field


Minimum Experience Required Of The Position

1–3 years of experience in digital marketing, web content management, or a related role.

Minimum Knowledge, Skills And Abilities Preferred Of The Position

Familiarity with CMS platforms, analytics tools (e.g., Google Analytics), and social media management tools.
Basic understanding of SEO, digital marketing principles, and customer experience best practices.
Strong attention to detail and ability to manage multiple tasks.
Good communication skills and ability to work collaboratively across teams.

Any Certificates, Licenses, Etc. Required For The Position


None

About Delta Utilities

Delta Utilities is a leading natural gas utility with a focus on safe, dependable service to customers. Headquartered in New Orleans, Louisiana, the utility will serve nearly

600,000 customers and become one of the leading natural gas providers in Louisiana and Mississippi and among the top 40 providers in the United States.

In 2023, Entergy announced that it had entered into an agreement with Delta Utilities to sell its Louisiana gas distribution business. The natural gas utility currently serves more than 200,000 customers across East Baton Rouge and Orleans parishes. In February 2024, Delta Utilities entered into an agreement with CenterPoint Energy to acquire its Louisiana and Mississippi natural gas businesses, which currently serve approximately 381,000 customers. Once the transactions are complete, Entergy's Louisiana natural gas operations and CenterPoint Energy's Louisiana and Mississippi natural gas systems will be operated by Delta Utilities. Learn more: https://deltautilities.com/

Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

JOB CODE: 31834921

Similar Jobs

Trending Jobs

company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, PA
5 months ago
company-logo

Division Order Analyst

Coronado Resources
Job TypeFull-time
 
Dallas, TX
about 2 months ago
company-logo

Professional Landman

Penterra Services, LLC
Job TypeContract
 
Lovington, NM
22 days ago
company-logo

Accounts Payable Clerk

LPR Energy
Job TypeFull-time
Salary
$65000 - $65000
Dallas, TX
about 2 months ago
company-logo

Division Order Landman

R. Lacy Services, Ltd.
Job TypeFull-time
 
Longview, TX
29 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, LA
4 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, TX
3 months ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, TX
over 1 year ago
company-logo

Title Landman

Sustain Land Services
Job TypeFull-time
 
Norman, OK
3 months ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, TX
3 months ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull-time
Salary
$45 - $60
Canonsburg, PA
5 months ago
company-logo

Title Reviewer

Innovation Land Services
Job TypeFull-time
 
Pittsburgh, PA
5 months ago
company-logo

Civil/Structural Designer

Dudley Staffing
Job TypeFull-time
Salary
$30 - $60
Canonsburg, PA
5 months ago
company-logo

Landman

Stockyards Energy Land Services
Job TypeContract
 
Akiachak, TX
6 months ago
company-logo

Oil and Gas Title Attorney

Oliva Gibbs PLLC
Job TypeFull-time
 
Houston, TX
about 2 months ago
company-logo

contract Landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Midland, TX
4 months ago
company-logo

contract Landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Cheyenne, WY
4 months ago
company-logo

Senior Division Order Analyst

Formentera
Job TypeFull-time
Salary
$110000 - $130000
Austin, TX
about 1 year ago
company-logo

Mechanical/Piping Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, PA
5 months ago
company-logo

E & I - Office/Field Administration

Surepoint Group
Job Typefull_time
 
Grande Prairie, AB
24 days ago

Notice: The inclusion of job postings or company information on our platform does not imply endorsement, partnership, or affiliation. Listings may include publicly available roles from various sources, and companies shown may not have a direct relationship with Energy Hire.